Since 1986, Shoppers, Inc. has worked with companies in a variety of industries nationwide, including banking, casinos, property management, retail and restaurant. With thousands of reliable contract shoppers throughout the United States, we are able to assist you with any type of project that requires feedback from the field or from a customer point of view. Take a look at a few Testimonials to see the experience, reliability and exceptional client relations we provide.
Shoppers, Inc. partners with our clients to provide feedback on your customer service quality. All of our programs are tailored to your specific needs: mystery shopping, customer surveys, customer service training, competitor audits and pricing audits are all designed to your specifications.
Our dream is of a world where all customers are treated as if they are important and valuable! Too often, in our personal experience, we find customers are not treated that way. In fact, an American Express survey recently shows that 56% of Americans believe companies care less about customer service than ever before. What have you seen lately when you are the customer?
At Shoppers, Inc. our mission remains helping companies to evaluate and improve their customer’s experience. A better customer experience will increase customer loyalty and cause customers to refer you to friends and family. That means more sales at a lower cost. We accomplish this by providing feedback to company management from a customer’s point of view. We provide hard data and teachable moments from the real world. Our customer surveys and mystery shopping reports allow management to review the service and procedural skills of employees, while customer service training can guide your employees to take the customer experience to the next level.
Do you know how your customers rate you? Do you know where you need to improve? Download our free Customer Service Assessment tool here to make sure you aren’t losing customers due to poor service quality.