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Customer Service Hell is Spelled… IVR!




At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from John Tschohl about Customer Service Hell is Spelled… IVR! and Interactive Voice Response relates to our goals and passions. Hope you enjoy it! You have just entered Customer Service […]

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Why Customers HATE Your Auto-Responder




Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Scott Resnick about Why Customers HATE Your Auto-Responder and customer service as much as we did.   Want to know a secret? Your customers hate your auto-responder. But that isn’t really surprising, is it? You hate […]

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Tips to Improve Customer Service




At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Kristina Evey about Tips to Improve Customer Service relates to our goals and passions.  Hope you enjoy it! Bottom line, businesses that deliver memorable customer experiences are the ones […]

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Smile + Personalization = Customer Service Success




We just had to share the article below from Teresa Allen about Smile + Personalization = Customer Service Success. Enjoy! Last week I stopped in Marshalls to look for a top to go with a new skirt.  A professional shopper never stops when the original hunt is […]

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How to Think In Tough Customer Service Situations




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Really, Really Bad Customer Service




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Identify Problems Before They Impact Your Customers




There are no big problems, there are just a lot of little problems. ~Henry Ford Every organization will have to deal with customer issues at one time or another since no one and nothing is perfect. These product or service problems can be caused by anything from […]

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7 Tips to Continuously Improve Your Customer Experience




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Why Good Customer Service Isn’t Enough




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3 Ways to Prevent Getting Fired by Customers




At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Mark Sanborn about 3 Ways to Prevent Getting Fired by Customers and how to keep customers relates to our goals and passions. Hope you enjoy it! In the most recent […]

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