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WHEN THE CAT IS AWAY, THE MICE WILL GIVE GREAT CUSTOMER SERVICE…YOU HOPE!




To whom do you trust the future of your business?  Do your employees treat customers the same way you do: exceptional service every time?  Are their experiences with your company so outstanding they rave about you to all their friends? While you think about those questions, consider […]

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Customers Want Consistency. Each. And. Every. Time.




At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Kristina Evey about Customers Want Consistency. Each. And. Every. Time. and customer experience relates to our goals and passions.  Hope you enjoy it! I hope you are having a fabulous summer.  My family […]

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How NFL coaches get their teams to Buy In…and how you can too!




At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Jon Gordon about How NFL coaches get their teams to Buy In…and how you can too! and teamwork relates to our goals and passions.  Hope you enjoy it! Having […]

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Why Your Customer Service Policy Stinks




At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Janine Popick is the CEO and founder of VerticalResponse about Why Your Customer Service Policy Stinks and customer service relates to our goals and passions.  Hope you enjoy it! This article by […]

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Watch Out for These Four-Letter Words




Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Harvey Mackay about Watch Out for These Four-Letter Words and customer service training programs as much as we did.   consumer credit the governmentcash advance atlantamy payday loan There are certain four-letter words that have no business in […]

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Happy employee, happy customer




We just had to share the article below from Shep Hyken about Happy employee, happy customer and customer service. Enjoy!   Ace Hardware, the chain of retail stores known for its helpful service, is a perfect model for how to create amazing customer service by first amazing your employees. […]

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Speed Matters! Customer Service is Social AND Mobile




At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from John Tschohl about Speed Matters! Customer Service is Social AND Mobile and customer service  relates to our goals and passions.  Hope you enjoy it! www.1hourpaydayloansnow.com   I recently saw a […]

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The Power of People Skills




We just had to share the article below from John C Maxwell about The Power of People Skills and exceptional service.  Enjoy!   By far the greatest obstacle to success that I see in others is a poor understanding of people. A while back the Wall Street Journal published an article on the […]

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American Express Survey Reinforces Value of Mystery Shopping




At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from American Express Survey Reinforces Value of Mystery Shopping about the results of a survey by American Express released on May 3 quantify the business benefits of mystery shopping and […]

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Workplace Lemons (and How Not to be One)




At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Workplace Lemons (and How Not to be One)  about dismissal and termination and employee training relates to our goals and passions.  Hope you enjoy it!   According the Wikipedia, “Lemon laws […]

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