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How to Hear the Customer Out in Three Easy Steps




Greetings from Shoppers, Inc.! Hope you enjoy the article below from Deborah Sweeney about How to Hear the Customer Out in Three Easy Steps and customer service as much as we did. There are some customers that just want to be heard. We all know the type—they aren’t so much upset […]

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The High Cost of Losing a Customer




At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from John Tschohl about The High Cost of Losing a Customer and customer service relates to our goals and passions.  Hope you enjoy it! Would you save $20 today to lose $10,000 over the next […]

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Is Customer Service Getting Worse?




Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shp Hyken about Is Customer Service Getting Worse? and customer service as much as we did. Customer is Smarter than Ever “Customer service isn’t getting worse. Customer service is getting harder.” This was the message that Barak Eilam, the CEO of […]

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The Customer is Always Right? What to do When a Customer Abuses Your Employee




At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Susan Solovic  about The Customer is Always Right? What to do When a Customer Abuses Your Employee and customer service relates to our goals and passions.  Hope you enjoy it! Business is more […]

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5 Simple Service Strategies Everyone Can Do




We just had to share the article below from Mark Sanborn about 5 Simple Service Strategies Everyone Can Do.  Enjoy!   We all need to be reminded. In any business, there are lots of important things we need to remember. Sometimes the day-to-day urgencies and emergencies cause us to forget […]

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Seven Steps to Coaching Your Employees to Success




Greetings! Following is a great article about coaching employees. Remember, growth and improvement happens with consistent practice, training and reinforcement. I love the question: “What happens the other 364 days of the year?” as posed below. I hope you enjoy this article from Entrepreneur Magazine. -Kathy Shook, […]

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9 Ways to Show You Care




At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Jon Gordon about 9 Ways to Show You Care relates to our goals and passions.  Hope you enjoy it!   Caring is one of the greatest success strategies of all. When you […]

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How Employee Disengagement Costs Your Company




We just had to share the article below from John Tschohl about How Employee Disengagement Costs Your Company and employee engagement.  Enjoy! How do you rate your company’s customer service experience?  A recent Forrester study found that 80% of American companies believe they’re on the mark. Unfortunately, only 8% […]

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Solving Customer Problems, Even When They Aren’t Our Fault




Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about Solving Customer Problems, Even When They Aren’t Our Fault and customer service as much as we did. Excellent Customer Service I was in Las Vegas, on the sixth day of a nine day, multi-city run of speaking engagements […]

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Who Loves Ya, Baby? Using Social Media for Customer Service




Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Susan Solovic about Who Loves Ya, Baby? Using Social Media for Customer Service as much as we did. As I’m writing this, Walmart’s @walmart Twitter account has racked up almost 250K tweets. You’ll find similarly huge numbers if […]

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