WELCOME THOSE CUSTOMER COMPLAINTS! By Kathy Shook We all understand that customer satisfaction is the key to success in the business world. And we all dread those customers who come to us with a complaint. However, you should welcome those customers who complain and here’s why: For
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At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Joseph R. Weintraub and James M. Hunt about (HBR Blog) 4 Reasons Managers Should Spend More Time on Coaching (MAY 29, 2015) and Coaching Managers and Team Building relates to our goals and passions. Hope you enjoy
Read more →We just had to share the article below from from John Tschohl about Coaching For Success = More Profit and team coaching, coaching for success, and team leaders. Enjoy! John Tschohl is an international service strategist and speaker. He is founder and president of the Service Quality
Read more →A Marketing Gimmick is NOT Customer Service I’m wondering why “customers” of the medical profession are called “patients”? So I checked Wikipedia and found this description: The word patient originally meant ‘one who suffers’. I’ll say we’re suffering! Each visit to the doctor lately seems to take
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Bill Bleuel about The State of Customer Loyalty in Small Business and customer loyalty and employee incentives relates to our goals and passions. Hope you enjoy it! A joint study of approximately 900 small
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from EntreLeadership about 10 Easy Ways to Recognize Your Team and employee incentive plans as much as we did. EntreLeadership Team November 14, 2014 Imagine your team happy, productive and loyal to the core. They can’t wait to
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Jon Gordon about How to Find Happiness at Work and employee incentive plans relates to our goals and passions. Hope you enjoy it! Happiness. Zappos believes in delivering it. Coke wants
Read more →How Employee Disengagement Costs Your Company Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about How Employee Disengagement Costs Your Company and customer service as much as we did. How do you rate your company’s customer service experience? A recent Forrester study found that 80% of American
Read more →So much information circulates on great customer service, what it is, who has it, why it matters, where to get it, etc. It definitely can be overwhelming, especially since each of us has their own idea about what “great” service truly is. But first things first: how
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Shep Hyken about Customer service is simple, but it is not always easy relates to our goals and passions. Hope you enjoy it! What do you think it would take for
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