Customer Satisfaction Surveys / Net Promoter Scores

Customer service feedback

Customer surveys can provide valuable insight into what real customers think about your store, products, the service they receive and other crucial information. When completed, customer surveys can be a great tool for researching new products and services for your company.

Customers who complain are an opportunity to improve your business. Shoppers, Inc. knows that complaints are the result of customers who are invested in your business and are just hoping for change. Turn them around, and you’ve won a customer for life. Start by learning what the most common complaints customers have and learn how to respond to them all.

Download our free Common Customer Complaints List here to make sure you aren’t losing customers due to poor complaint handling.  The first step?  KNOW what your customers think!

We offer three different options of customer survey services: phone surveys, online surveys and mobile surveys.

Phone Surveys
Phone surveys allow your customers to call a toll free 1-800 number that has been customized for your company, increasing the number of callers who will respond to your survey. Shoppers Inc. technology allows you to instantly begin viewing your data, including optional voice recordings from customers.

Online Surveys
For even more interactive customer survey services, Shoppers Inc. provides online customer surveys
to be answered upon completion of a visit or contact with stores. Many of our clients have credited these insightful questionnaires with freeing employees’ time while providing valuable data. Try an online customer survey here.

Mobile Surveys
Mobile surveys allow more instant tracking of customer survey results. The surveys are accessible through mobile phones and are completed by the customer immediately.  Try a Presto Mobile Survey here or use this QR code to access the survey:shoppers-inc-survey_small

 

Contact us today to learn more about our customer survey services.

Return to Services/Solutions

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