Creating an exceptional customer experience truly comes down to your employees and instilling your culture within them. To Shoppers, Inc., it means going beyond the customers’ expectations, going the extra mile and offering extraordinary and superior assistance.
Wondering how your current customer service level measures up? Ask yourself the following:
- How do employees feel about themselves and their jobs?
- Are employees always courteous to customers AND each other?
- Do employees communicate in a positive manner?
- Do employees listen carefully?
- Do employees perform with customer satisfaction as a goal?
- How well do employees handle customer complaints?
- Are your customers “promoters” or detractors of your company?
- Do employees express appreciation and invite customers to come back?
Let Shoppers, Inc. help you with a customized training program for your staff. Once you have feedback from secret shopper reports and/or customer satisfaction surveys, the areas that need improvement will be clear. We will create a customized training program for your company based on actual employee performance from the measurement data you obtain.
Shoppers, Inc. can also train your managers and trainers to encourage staff to consistently strive for improvement and exceptional customer service at all times.
Visit our Customer Service Training Programs/Materials page for programs that are immediately available to you.