Employee satisfaction surveys provide insight into how employees experience and perceive your corporate culture, work environment, benefits, and career opportunities. While many companies believe an employee survey simply provides an outlet for complaints, the survey actually provides valuable information about customer satisfaction and service.
Question: Who in your company knows more about your customers, their questions, needs and even their complaints? Your employees do! The front line staff who have to deal with your valuable customers every day know more about them than anyone. If you aren’t getting feedback from your staff, you are missing an important piece of the customer service improvement pie.
Many companies have cumbersome policies and procedures that actually slow down service to customers. Ask your employees what can be improved to better serve customers. What works and doesn’t work? Your entire company, if it truly cares about serving customers well, should be run on the philosophy of great service to everyone: customers, vendors and other employees.
- Phone Surveys: Phone surveys allow your customers to call a toll free 1-800 number that has been customized for your company, increasing the number of callers who will respond to your survey. Shoppers Inc. technology allows you to immediately begin viewing your data, including optional voice recordings from customers.
- Online Surveys: For even more interactive customer survey services, Shoppers Inc. provides online customer surveys to be answered upon completion of a visit or contact with stores. Many of our clients have credited these insightful questionnaires with freeing employees’ time while providing valuable data. Try an online customer survey here.
- Mobile Surveys: Mobile surveys allow more instant tracking of customer survey results. The surveys are accessible through mobile phones and are completed by the customer immediately. Try a Presto Mobile Survey here or use this QR code to access the survey:
Once the survey is submitted, you receive it immediately by email, if desired. Or, log in to our website to view all surveys. We also provide online tools to summarize and track results at no extra charge.
Survey your employees today for invaluable feedback. Having an anonymous survey encourages honesty and will give you information to improve your customer service in all areas.
Contact us today to learn more!