Our Exceptional Service Seminar aims to provide you with a better understanding of the concept of superior service. Delivering exceptional customer service means going above and beyond the customer’s expectations and offering extraordinary and superior service. It also means going the extra mile to wow the customer with your attention, actions and words. We believe when employees work together as a team, exceptional customer service is delivered every time. Our customer service seminars are intended to last no longer than 3 hours and include video samples, multimedia presentations, role play exercises and group discussion.
We incorporate customer service training materials from the Service Quality Institute which have been used within Fortune 500 companies such as Target and 3M. This seminar is facilitated by Kathy Shook, who has more than 25 years of experience in assisting companies with service measurement, improvement programs and training. Our customer service seminars are also available to purchase for in-house use.
WHO SHOULD ATTEND? Anyone who works directly with customers on a regular basis, those who supervise customer service training and those who train customer service staff will learn valuable techniques from this seminar.
Each attendee will receive:
- 40 page workbook with techniques, key skill reminders and exercise worksheets
- Handy pocket-size Skill Reminder Card to keep your new techniques fresh
- A performance standard used to measure and provide feedback on service skills
- A certification of completion