The Service First Video Library keeps employees motivated, focusing on quality service, and working as a team through constant reinforcement. It keeps customer service uppermost in their minds when on the job. More importantly, the videos enhance the service skills and job performance of all your employees.
The goals of the Service First Video Library are not simply to change the habits of individuals, but to strengthen a company culture built around service. It’s affordable, easy to implement quality service training.
The 12 Secrets to Exceptional Service
- Video 1: Your Key to Customer Satisfaction
- Video 2: Teamwork Development
- Video 3: Handling Complaints and the Irate Customer
- Video 4: The Language of Positive Communication
- Video 5: Effective Questioning and Listing
- Video 6: Exceeding Customers Expectations
- Video 7: Value –Added Service
- Video 8: Effective Telephone Techniques
- Video 9: The Art of Satisfying Customers
- Video 10: Service Recovery
- Video 11: Empowerment
- Video 12: Total Quality Service
- Train any number of employees with immediate results
- Pay NO additional cost for future staff – cost is not based on number of users
- It’s so user friendly you don’t have to invest in experienced facilitators…anyone can train this program!
- Fresh and relevant video examples
- A solid foundation for future customer service training
We believe in our products, and you will too! Every program you purchase at Shoppers, Inc. comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.