“Kathy provided valuable training insight to our management team. Her presentation included Shopper’s questionnaire, achieving the perfect “shop”, superb customer service/satisfaction and industry comparisons. She connected with our managers through humor and storytelling. We really enjoyed her presentation!”
– Monica J., Frye Properties
“Great presentation. Help to bring to top of mind customer skills. Not just a pep rally, but information that made you think about your customer service skills and help to identify areas of weakkness and plan on how you could improve. Had lots of positive feedback from the attendees.”
– Heather C., Table Rock Lake Chamber of Commerce
“I am of the opinion that due to your review on how to be prepared for our Mystery Shopper expectations we are much more focused and create the culture of assisting all our Customers.”
– Duane G., Reasors Grocery
“I appreciated you that you personalized your presentation to our credit union and touched on the areas that we could improve on. You covered all areas that I suggested and I would recommend your services to others.”
– Harry A., US Employees Credit Union
