Seminars

Upcoming Events

 

More seminars coming soon

Would you like to see a specific seminar in your area?  Contact Us for more information.


Available Seminars

Exceptional Service
Handling Irate Customers
Loyal for Life
Leading Empowered Teams
Moving Up

Contact us for more information or to schedule a seminar for your company/group.


Speaking Engagements

Kathy Shook, of Shoppers, Inc., speaks to a wide variety of groups and companies on the value of customer service measurement and quality.  Some of the topics available are:

  • Exceptional Service
  • Beat the Competition Every Time
  • Develop Indispensable Employees
  • Effective Telephone Techniques
  • Team Building
  • The Power of Service Quality in the Social Media Age
  • Dealing with Irate Customers
  • Empowerment
  • The Art of Satisfying Customers
  • Are There Zombies at Your Workplace?

Contact Kathy directly:  Kathy@InsightYouCanUse.com for more information.


Reviews

Kathy provided valuable training insight to our management team. Her presentation included Shopper’s questionnaire, achieving the perfect “shop”, superb customer service/satisfaction and industry comparisons. She connected with our managers through humor and storytelling. We really enjoyed her presentation!”   – Monica J., Frye Properties

“Great presentation. Help to bring to top of mind customer skills. Not just a pep rally, but information that made you think about your customer service skills and help to identify areas of weakkness and plan on how you could improve.  Had lots of positive feedback from the attendees.”  – Heather C., Table Rock Lake Chamber of Commerce

“I am of the opinion that  due to your review on how to be prepared for our Mystery Shopper expectations we are much more focused and create the culture of assisting all our Customers.”  – Duane G., Reasors Grocery

“I appreciated you that you personalized your presentation to our credit union and touched on the areas that we could improve on.  You covered all areas that I suggested and I would recommend your services to others.”  – Harry A., US Employees Credit Union

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