Seven Steps to Coaching Your Employees to Success

Greetings! Following is a great article about coaching employees. Remember, growth and improvement happens with consistent practice, training and reinforcement. I love the question: “What happens the other 364 days of the year?” as posed below. I hope you enjoy this article from Entrepreneur Magazine.

-Kathy Shook, Shoppers, Inc.

Seven Steps to Coaching Your Employees to Success

Many employers sit their workers down once a year for a review. At that time, the employee finds out what they’ve been doing right or if there are areas in need of improvement. But what happens the other 364 days of the year?

Coaching is a different approach to developing employees’ potential. With coaching, you provide your staff the opportunity to grow and achieve optimal performance through consistent feedback, counseling and mentoring. Rather than relying solely on a review schedule, you can support employees along the path to meeting their goals. Done in the right way, coaching is perceived as a road map for success and a benefit. Done incorrectly and employees may feel berated, unappreciated, even punished.

These seven steps, when followed, can help create a positive environment for providing feedback.

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Learn how to make your company a leader in customer service – contact Shoppers, Inc. at 800-259-8551 for more information on Service Quality Institute programs.

Shoppers, Inc. – A better customer experience. We provide Measurement, Employee Development and Public Speaking Engagements.

For more information contact Kathy at Kathy@insightyoucanuse.com or 800-259-8551 x202

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