Apartments

Mystery Shopping

Looking through the eyes of your customer, customer service audits and mystery shopping identify specific areas of below standard services and recommend means of improvement. Criteria measured include employee attitude, skills and overall image of your company.

Customer service is often the decision-maker for many consumers. If they are treated well, they will buy from the company, return regularly and recommend it to their friends, resulting in more sales. The same holds true if they are NOT treated well. They will not buy nor return and will tell at least 10 other people about their negative experience.

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