Mystery Shopping

What is Mystery Shopping?

Mystery shopping is used to help improve the customer service of a company’s employees.  Looking through the eyes of a customer helps identify specific areas of below-standard services and can recommend means of improvement.  Some criteria that can be measured are: employee’s attitude, skills, sales ability, and

Read more

When should you hire a mystery shopper?

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Dan Denston about When should you hire a mystery shopper? and mystery shopping relates to our goals and passions.  Hope you enjoy it! Unbiased feedback can help restaurant operators up their game. Customer service.

Read more

IMPROVE CUSTOMER SERVICE…WHERE DO I START?

So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take the upset customer calls? Show some motivational

Read more

American Express Survey Reinforces Value of Mystery Shopping

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from American Express Survey Reinforces Value of Mystery Shopping about the results of a survey by American Express released on May 3 quantify the business benefits of mystery shopping and

Read more

Lessons Learned From Mystery Shopping

By Dan Denston, Mystery Shopping Providers Association – North America estimated worried Gas prices rise and fall almost cyclically in and around summertime, but they remain unpredictable due to myriad other forces. How does a convenience store protect against a customer who is predisposed to aggravation based

Read more
Fill out the form below to receive our free quiz.
  • This field is for validation purposes and should be left unchanged.
×
Help improve our customer service seminars.

 

×
Fill out the form below to receive our apartment pricing.
×
Fill out the form below to receive the Return on Service Calculator.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form to Inquire about Your Event.
×
Fill out the form below to receive our customer service assessment tool.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive the Common Customer Complaints.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive a copy of a Completed Net Promoter Score survey.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive our Newsletter.

Oops! We could not locate your form.

×
Fill out the form below to subscribe to our blog.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive our free quiz.
×
Fill out the form below to receive our free shopper report.
×

Cart