Gaining customers can be costly. Many efforts go into attracting a customer for the first time: advertising, sales promotions, capital renovations and other investments. Customer service, however, is often times what determines whether or not the customer will return. Just one rude or indifferent employee has the power to cancel your efforts and the expenses necessary to attract a customer.
Our call center customer service training program, “FEELINGS“, provides step-by-step instructions on how to lead your employees through exercises designed to:
- Increase sales and profits
- Increase positive word-of-mouth advertising
- Reduce customer complaints
- Improve your brand and image in the marketplace
- Build customer loyalty
- Reinforce your customer service philosophy
Contact us today to begin your call center customer service training program.
