Training

Customized Training

Creating an exceptional customer experience truly comes down to your employees and instilling your culture within them. To Shoppers, Inc., it means going beyond the customers’ expectations, going the extra mile and offering extraordinary and exceptional assistance.

How does my customer service measure up?

Wondering how your current customer service level measures up? Ask yourself the following:

  • How do employees feel about themselves and their jobs?
  • Are employees always courteous to customers AND each other?
  • Do employees communicate in a positive manner?
  • Do employees listen carefully?
  • Do employees perform with customer satisfaction as a goal?
  • How well do employees handle customer complaints?
  • Are your customers “promoters” or detractors of your company?
  • Do employees express appreciation and invite customers to come back?

Focus on the training that matters

Let Shoppers, Inc. help you train your staff.  Once you have feedback from secret shopper reports and/or customer satisfaction surveys, the areas that need improvement will be clear, and the appropriate training program can be selected.

Shoppers, Inc. can also train your managers and trainers to encourage staff to consistently strive for improvement and exceptional customer service at all times.

Visit our Customer Service Training Programs/Materials page for programs that are immediately available to you.

Contact us today for more information.

Contact us

×
Free reporting tools!

Free with all shopper and survey programs! Learn more

Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

Newsletter

Do you want your company to keep up with the latest trends in customer service? Sign up for our FREE newsletter:

  • This field is for validation purposes and should be left unchanged.
Fill out the form below to receive our free quiz.
  • This field is for validation purposes and should be left unchanged.
×
Help improve our customer service seminars.

 

×
Fill out the form below to receive our apartment pricing.
×
Fill out the form below to receive the Return on Service Calculator.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form to Inquire about Your Event.
×
Fill out the form below to receive our customer service assessment tool.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive the Common Customer Complaints.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive a copy of a Completed Net Promoter Score survey.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive our Newsletter.

Oops! We could not locate your form.

×
Fill out the form below to subscribe to our blog.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive our free quiz.
×
Fill out the form below to receive our free shopper report.
×
Please send your request by completing this form:

Mystery

ROI
  • This field is for validation purposes and should be left unchanged.
×

Cart