FAQ – Potential Shoppers

Potential Shopper FAQs

How do I become a Mystery Shopper?
You can register via our secure website. Click on “Apply to Shop” from the menu, then register under “New Shopper”. Follow instructions on completing your registration.

  • PLEASE NOTE: Only ONE (1) registration allowed per person/company.
  • Make sure ALL areas are filled in before submitting your registration.

Shoppers, Inc. DOES NOT charge a fee. We DO NOT ask for bank account numbers or credit card information. We pay YOU for completing evaluations correctly and by the deadline.

How do I know Shoppers, Inc. is a legitimate company?
Shoppers, Inc. is a member of the MSPA (Mystery Shopping Professionals Association). The MSPA certifies reputable and ethically run companies before allowing membership. They are then called “Member Companies”. A member companies list is found on the MSPA website.

Shoppers, Inc. is also a member of the Better Business Bureau.

How do I know if I received a scam?
There are many different scams people use to make easy money, and it would be impossible to list them all here as they change often.

  1. Beware of Letters or E-mails Offering Quick Returns for Cashing a Check!
  2. Beware of e-mails that ask for your personal information.
  3. Beware of text messages unless you know the sender

Click here for more information about scams.

What happens after I register?
When a job offer/shop offer comes available in your area, one of our Account Representatives will contact you (via email). If you chose to receive emailed Job Offers when you registered, you will receive these in your Inbox, so check your email regularly. Job Offer/Shop Offer emails will include information needed to determine if it’s a job you would be interested in completing (i.e. the type of business, where the business is located, what the job entails, what is expected, the deadline to have it completed, and the pay received for doing the job correctly and on time). For more information about how to see what job offers Shoppers, Inc. has available, click here.

  • PLEASE NOTE: If you have a Junk Mail folder, check it regularly just in case some emailed job offers may have been filed there, as we would hate for you to miss an opportunity, you’re interested in. Most job offers are available on a first-come, first-serve basis.

Logging In and Navigating Around Your Shop Log:
Once you have registered with Shoppers, Inc., you may log in to check our Job Board, check jobs you’ve already applied for, edit your Profile information, etc. To log in, go to www.shopperjobs.com, and click on SHOPPERS in the upper right corner, then SHOPPER LOGIN from the left side menu. Login using the Email Address you registered with and the Password you created for yourself. For more detailed information about how to navigate around your shop log, click here.

What happens if I receive an email stating that a job has been posted to my account/Shop Log and assigned to me?
You will receive an email to confirm if a shopping job has been given to you and that it has been posted to your account/Shop Log. On that email, you may be asked to reply to the Account Representative’s email to confirm OR you may have to confirm from your Shop Log.

  • PLEASE NOTE: If you are assigned a job that you applied for, but found you are not able to complete the job by the deadline, please notify the Account Representative ASAP, as these jobs are time-sensitive and the Account Representative must have time to find another contract shopper to complete the job by the deadline. It will not affect your rating with us if you give plenty of notice that you cannot do the job.

Things to remember when submitting reports: 

  • DO NOT type your report in all caps; make sure your “Caps Lock” is OFF.
  • Be sure to type your online reports with proper grammar, punctuation, and sentence structure.
  • Be sure to explain ALL “NO” answers in your report, as the client needs to know what the employee may have done incorrectly, but also give positive feedback for what the employee may have done beyond your expectations.
  • Please use the “Spell Check” feature made available to you on each online report.

Once you have completed and submitted any assigned jobs in your Shop Log, we receive your report in our office and we will forward your report to the client. These online reports are used so the client can understand where additional training needs to be focused and in what areas their employees are already performing well.  If there are questions on your submitted report, please be sure and either answer/return phone calls or emails from the Account Representative as soon as you are able.  Again, the online reports are time-sensitive.  Online reports are due to be submitted within 12-24 hours after completion of the visit.  Check your Guidelines and Comments for each shop for specific deadline information.  Each online report submitted to our office is being presented to our client, so reports must look professional and be grammatically correct.

When do I get paid for my shops?
Surveys that are submitted online by midnight EST on the 15th day of the month by will be paid on the 28th of the same month. Any surveys submitted online on the 16th or later will be paid the 28th of the following month. (Example: a survey submitted online on January 15 by midnight EST will be paid on January 28th. However, a survey submitted at 12:01am on January 16th will be paid on February 28.)

Types of Mystery Shops:

  • Telephone: Calling a business and evaluating customer service and sales ability of employees.
  • In-Person Visits: Visiting a business and evaluating customer service received, the employee’s sales ability, and, in some cases, maintenance of the property.
  • Email/Online Chat: Contacting a business via email or online chat and evaluating the customer service received, including speed of service/reply.

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Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.


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