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Create Customer Passion by Remembering and Using Your Customers Name

We just had to share the article below from John Tschohl about Create Customer Passion by Remembering and Using Your Customers Name and customer service. Enjoy! Customer service expert John Tschohl outlines eleven key steps for successfully remembering and using your customers’ names to create memorable experiences,

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6 Valuable Tips to Improve Customer Service

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Bill Hogg about 6 Valuable Tips to Improve Customer Service as much as we did. There are many different aspects of your role as a customer service representative, regardless of whether it’s face-to-face or on the

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Do These 3 Things on Social Media to Provide the Best Customer Service

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Parker Davis about Do These 3 Things on Social Media to Provide the Best Customer Service relates to our goals and passions.  Hope you enjoy it! Social media isn’t

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How to Avoid Common Call Center Customer Service Snafus

Greetings from Shoppers, Inc.! With more people ordering items online, it is more important your call center is prepared to handle all calls with the best customer service. We hope you enjoy the article below from Scott Resnick about How to Avoid Common Call Center Customer Service

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What is Mystery Shopping?

Mystery shopping is used to help improve the customer service of a company’s employees.  Looking through the eyes of a customer helps identify specific areas of below-standard services and can recommend means of improvement.  Some criteria that can be measured are: employee’s attitude, skills, sales ability, and

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Create the Love…Talk to Your Customers

We just had to share the article below from John Tschohl, “Create the Love…Talk to Your Customers”.  It offers great suggestions to help improve customer service and strengthen long-term relationship with customers.  Enjoy! Why wouldn’t you love your customer? They’re keeping you in business. It’s up to

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Dealing with an Upset Customer

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio. -Ken Blanchard What do you do, if you get a call, e-mail or find out in conversation one of your employees has given poor customer service?

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Customer Service Hell is Spelled… IVR!

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from John Tschohl about Customer Service Hell is Spelled… IVR! and Interactive Voice Response relates to our goals and passions. Hope you enjoy it! You have just entered Customer Service

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Why Customers HATE Your Auto-Responder

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Scott Resnick about Why Customers HATE Your Auto-Responder and customer service as much as we did.   Want to know a secret? Your customers hate your auto-responder. But that isn’t really surprising, is it? You hate

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Tips to Improve Customer Service

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Kristina Evey about Tips to Improve Customer Service relates to our goals and passions.  Hope you enjoy it! Bottom line, businesses that deliver memorable customer experiences are the ones

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