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The Number One Customer Service Strategy

The Number One Customer Service Strategy We just had to share the article below from Shep Hyken.  Enjoy! We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come

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Get Your Employees Engaged in Your Business

Get Your Employees Engaged in Your Business We just had to share the article below from Jerry Osteryoung about “Get Your Employees Engaged in Your Business”.  Enjoy! There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee

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The Greatest Customer Service Strategy

The Greatest Customer Service Strategy At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jon Gordon about The Greatest Customer Service Strategy relates to our goals and passions.  Hope you enjoy it! Smiling is important. Eye contact matters.

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5 Ways to Turn Indifferent Customers into Raving Fans

5 Ways to Turn Indifferent Customers into Raving Fans Greetings from Shoppers, Inc.!  Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did.   Providing good customer service just isn’t enough anymore, not with companies the

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Social Customer Service Equals Positive Experiences

Social Customer Service Equals Positive Experiences At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about Social Customer Service Equals Positive Experiences and Social Media Monitoring relates to our goals and passions.  Hope you enjoy it!

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Becoming a Brand Your Customers Fall in Love With

Becoming a Brand Your Customers Fall in Love With We just had to share the article below from John Tschohl.  Enjoy!   Getting your customers to see you as the only one that provides a solution to their problem involves everything you do—and everything you choose not

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How to Motivate and Coach Employees for Success

How to Motivate and Coach Employees for Success I talk to lots of people each day and what I hear is a lack of love, support, motivation, and recognition from their direct manager or supervisor. Too many people in management positions think the only reason someone works

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Is Your Front Line Customer Service Team Likeable?

Is Your Front Line Customer Service Team Likeable? At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Teresa Allen about “Is Your Front Line Customer Service Team Likeable?” relates to our goals and passions.  Hope you enjoy it!

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Ask Your Customers

Ask Your Customers Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Jerry Osteryoung as much as we did. “Treat with utmost respect your power of forming opinions, for this power alone guards you against making assumptions that are contrary to nature and judgments that

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To Respond or Not Respond to Customer Feedback – That is the CX Question

To Respond or Not Respond to Customer Feedback – That is the CX Question   Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Kristina Evey as much as we did. Customer Experience is based on customer feedback and engagement. With the presence of review

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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