At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about Treat Your Customers with Respect relates to our goals and passions. Hope you enjoy it! Treat Your Customers with Respect Customers may forget what you said,
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Why should you inspect your customer service? Inspecting your customer service is crucial for several reasons, as it directly impacts your business’s success and reputation. Here are some key reasons why you should regularly inspect and evaluate your customer service: Customer Satisfaction: Regular inspections help you gauge
Read more →We just had to share the article below from Shep Hyken about “Three Customer Service Lessons from a World Traveler”. Enjoy! Three Customer Service Lessons from a World Traveler I’m always looking for good customer service stories that teach or remind us about creating an amazing
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohol about “Build Rapid Sales Through a Service Strategy” as much as we did. Build Rapid Sales Through a Service Strategy 3 Core Ways to Grow Your Business Borrow $10-20 million for capital renovation. I
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Kristina Evey about “How to Self-Audit Your Company’s Customer Experience” as much as we did. How to Self-Audit Your Company’s Customer Experience Kristina Evey looks at ways to identify opportunities that would add more value to
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about Last Impressions relates to our goals and passions. Hope you enjoy it! Last Impressions “Everything that we experience every day leaves a long-lasting impression.” ~Pharrell Williams
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about “Handling Irate Customers” as much as we did. HANDLING IRATE CUSTOMERS When a customer comes in to register a complaint, the instinct for most employees is to run—as quickly and as far away
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Mark Sanborn about Tipping the Customer Service Scale relates to our goals and passions. Hope you enjoy it! Tipping the Customer Service Scale Pebbles can be very irritating. Recall
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about Customer Service Strategy: To Serve and Protect relates to our goals and passions. Hope you enjoy it! Customer Service Strategy: To Serve and Protect I have
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from John Tschohl about “What Causes Employee Turnover?” relates to our goals and passions. Hope you enjoy it! What Causes Employee Turnover? August 21, 2018 by John Tschohl Very few firms understand the
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