Digital Customer Service: Opportunity to Connect with Customers We just had to share the article below from Shep Hyken about Digital Customer Service: Opportunity to Connect with Customers. Enjoy! As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While
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Create Customer Passion by Remembering and Using Your Customer’s Name We just had to share the article below from John Tschohl, “Create Customer Passion by Remembering and Using Your Customer’s Name”. Customer service expert John Tschohl outlines eleven key steps for successfully
Read more →6 Valuable Tips to Improve Customer Service Greetings from Shoppers, Inc.! Hope you enjoy the article below from Bill Hogg about 6 Valuable Tips to Improve Customer Service as much as we did. There are many different aspects of your role as a customer service representative, regardless
Read more →Greetings from Shoppers, Inc.! With more people ordering items online, it is more important your call center is prepared to handle all calls with the best customer service. We hope you enjoy the article below from Scott Resnick about How to Avoid Common Call Center Customer Service
Read more →Mystery shopping is used to help improve the customer service of a company’s employees. Looking through the eyes of a customer helps identify specific areas of below-standard services and can recommend means of improvement. Some criteria that can be measured are: employee’s attitude, skills, sales ability, and
Read more →We just had to share the article below from John Tschohl, “Create the Love…Talk to Your Customers”. It offers great suggestions to help improve customer service and strengthen long-term relationship with customers. Enjoy! Why wouldn’t you love your customer? They’re keeping you in business. It’s up to
Read more →For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio. -Ken Blanchard What do you do, if you get a call, e-mail or find out in conversation one of your employees has given poor customer service?
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from John Tschohl about Customer Service Hell is Spelled… IVR! and Interactive Voice Response relates to our goals and passions. Hope you enjoy it! You have just entered Customer Service
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