Our Blog

Our Blog

Happy Employees Mean Happy Customers

Happy Employees Mean Happy Customers We just had to share the article below from John Tschohl, “Happy Employees Mean Happy Customers”.  Enjoy! Ensuring an efficient and quality customer service takes a great deal of training and coordination. Focusing on each department in your company to make it

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Digital Customer Service: Opportunity to Connect with Customers

Digital Customer Service: Opportunity to Connect with Customers We just had to share the article below from Shep Hyken about Digital Customer Service: Opportunity to Connect with Customers.  Enjoy! As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While

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Create Customer Passion by Remembering and Using Your Customer’s Name

Create Customer Passion by Remembering and Using Your Customer’s Name We just had to share the article below from John Tschohl, “Create Customer Passion by Remembering and Using Your Customer’s Name”.           Customer service expert John Tschohl outlines eleven key steps for successfully

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6 Valuable Tips to Improve Customer Service

6 Valuable Tips to Improve Customer Service Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Bill Hogg about 6 Valuable Tips to Improve Customer Service as much as we did. There are many different aspects of your role as a customer service representative, regardless

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Do These 3 Things on Social Media to Provide the Best Customer Service

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Parker Davis about Do These 3 Things on Social Media to Provide the Best Customer Service relates to our goals and passions.  Hope you enjoy it! Social media isn’t

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How to Avoid Common Call Center Customer Service Snafus

Greetings from Shoppers, Inc.! With more people ordering items online, it is more important your call center is prepared to handle all calls with the best customer service. We hope you enjoy the article below from Scott Resnick about How to Avoid Common Call Center Customer Service

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Becoming a Mystery Shopper

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What is Mystery Shopping?

Mystery shopping is used to help improve the customer service of a company’s employees.  Looking through the eyes of a customer helps identify specific areas of below-standard services and can recommend means of improvement.  Some criteria that can be measured are: employee’s attitude, skills, sales ability, and

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Create the Love…Talk to Your Customers

We just had to share the article below from John Tschohl, “Create the Love…Talk to Your Customers”.  It offers great suggestions to help improve customer service and strengthen long-term relationship with customers.  Enjoy! Why wouldn’t you love your customer? They’re keeping you in business. It’s up to

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Dealing with an Upset Customer

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio. -Ken Blanchard What do you do, if you get a call, e-mail or find out in conversation one of your employees has given poor customer service?

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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