The Number One Customer Service Strategy We just had to share the article below from Shep Hyken.Ā Enjoy! We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come
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Get Your Employees Engaged in Your Business We just had to share the article below from Jerry Osteryoung about “Get Your Employees Engaged in Your Business”.Ā Enjoy! There are only three measurements that tell you nearly everything you need to know about your organizationās overall performance: employee
Read more →The Greatest Customer Service Strategy At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.Ā The article below from Jon Gordon about The Greatest Customer Service Strategy relates to our goals and passions.Ā Hope you enjoy it! Smiling is important. Eye contact matters.
Read more →5 Ways to Turn Indifferent Customers into Raving Fans Greetings from Shoppers, Inc.!Ā Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did. Providing good customer service just isnāt enough anymore, not with companies the
Read more →Becoming a Brand Your Customers Fall in Love With We just had to share the article below from John Tschohl.Ā Enjoy! Getting your customers to see you as the only one that provides a solution to their problem involves everything you doāand everything you choose not
Read more →How to Motivate and Coach Employees for Success I talk to lots of people each day and what I hear is a lack of love, support, motivation, and recognition from their direct manager or supervisor. Too many people in management positions think the only reason someone works
Read more →Is Your Front Line Customer Service Team Likeable? At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.Ā The article below from Teresa Allen about “Is Your Front Line Customer Service Team Likeable?” relates to our goals and passions.Ā Hope you enjoy it!
Read more →To Respond or Not Respond to Customer Feedback ā That is the CX Question Greetings from Shoppers, Inc.!Ā Hope you enjoy the article below from Kristina Evey as much as we did. Customer Experience is based on customer feedback and engagement. With the presence of review
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