For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio. -Ken Blanchard What do you do, if you get a call, e-mail or find out in conversation one of your employees has given poor customer service?
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from John Tschohl about Customer Service Hell is Spelled… IVR! and Interactive Voice Response relates to our goals and passions. Hope you enjoy it! You have just entered Customer Service
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Scott Resnick about Why Customers HATE Your Auto-Responder and customer service as much as we did. Want to know a secret? Your customers hate your auto-responder. But that isn’t really surprising, is it? You hate
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Kristina Evey about Tips to Improve Customer Service relates to our goals and passions. Hope you enjoy it! Bottom line, businesses that deliver memorable customer experiences are the ones
Read more →We just had to share the article below from Teresa Allen about Smile + Personalization = Customer Service Success. Enjoy! Last week I stopped in Marshalls to look for a top to go with a new skirt. A professional shopper never stops when the original hunt is
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There are no big problems, there are just a lot of little problems. ~Henry Ford Every organization will have to deal with customer issues at one time or another since no one and nothing is perfect. These product or service problems can be caused by anything from
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Greetings from Shoppers, Inc.! Hope you enjoy the article below from Teresa Allen about Why Good Customer Service Isn’t Enough and Customer Satisfaction and pleased customers as much as we did. You might think that your business has “pretty good” customer service. Congratulations! That’s a whole lot better
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