Competitor Audits / Pricing Audits

Competitor & Pricing Audits

Competitor audits measure your company against your competitors on criteria such as customer service, pricing, merchandising, and store layout.  Serving as excellent employee training tools, competitor audits allow you to see firsthand why a customer would choose a certain company, and then start taking steps to ensure that the chosen company is yours!

With competitor and pricing audits, you can:

  • Compare your service to that of your competitors
  • Check their prices and policies
  • Evaluate their facilities from a customer point of view
  • Observe/record their promotions
  • See their merchandise and availability
  • Recruit new employees

Pricing Audits

Pricing audits occur when auditors specifically evaluate pricing compliance by collecting data on the prices of products or services during store or on-site visits. Pricing audits provide valuable data and reinforce the significance of consistent pricing to your staff.

The same type of mystery shopper reports you can do on your own company, can be done on competitors:

  • Shopper Visit
  • Shopper Telephone Call
  • Online/Internet/Chat Shopper Report
  • Social Media Shopper Report
  • Customer Service Audit
  • Pricing Audit
  • Procedural Audit

Refer to our mystery shopping page for more details.

 

Contact Shoppers, Inc. today to see how you measure up against the competition.

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Shoppers, Inc., Secret Shopper, Broken Arrow, OK
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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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