Customer Service Training & Materials

Customer Service Training & Programs

Shoppers, Inc. offers a variety of customer service training programs to change attitudes and behaviors, demonstrate important customer service skills, improve employee morale, and encourage teamwork in the workplace. Our training programs are beneficial to all company cultures, as they improve skills of your staff. Improved customer service means better customer loyalty, referrals and a better bottom line.

Consistent Training

Much like professional athletes, true growth and success in your field requires consistent feedback and training. Athletes, teachers, and doctors don’t train just once…they have consistent refreshers, as should all employees.

We offer 3 choices for our training programs:

  • We’ll come in and train your staff with an experienced trainer and materials
  • We’ll come and train your trainers on any program you purchase
  • Simply purchase our program(s) and use on your own…all include DIY guides, DVDs and workbooks.

Service First Video Library

One of our most popular customer service training programs is Service First, a video-based training tool that can be customized from 15-60 minutes per session.  Use as a stand-alone program or incorporate into monthly meetings, etc. You receive 12 DVDs accompanied by two-page discussion guides for each lesson.

 

Learn More

Customized Training for Your Industry

Shoppers, Inc. also offers customized training services for a variety of industries, including financial institutions, property management, restaurants, retail, healthcare and hospitals.

Service First Video Library Brochure

Exceptional Service Program Brochure

Handling Irate Customers Program Brochure

Coaching For Success

Remember Me Program Brochure

Speed of Service Brochure

Visit our products page to see a few items available online. Or, contact us today to order or for more information. Order from Shoppers, Inc. and receive a discount and/or free shipping.

×
Free reporting tools!

Free with all shopper and survey programs! Learn more

Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

Newsletter

Do you want your company to keep up with the latest trends in customer service? Sign up for our FREE newsletter:

  • This field is for validation purposes and should be left unchanged.
Fill out the form below to receive our free quiz.
  • This field is for validation purposes and should be left unchanged.
×
Help improve our customer service seminars.

 

×
Fill out the form below to receive our apartment pricing.
×
Fill out the form below to receive the Return on Service Calculator.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form to Inquire about Your Event.
×
Fill out the form below to receive our customer service assessment tool.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive the Common Customer Complaints.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive a copy of a Completed Net Promoter Score survey.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive our Newsletter.

Oops! We could not locate your form.

×
Fill out the form below to subscribe to our blog.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive our free quiz.
×
Fill out the form below to receive our free shopper report.
×

Cart