For the G.U.T.S. employee workshop, overall the content was good.
-Tom F., Branson IMAX/ITEC Attractions

G.U.T.S. and Leading Empowered Teams for Service Quality training were great programs. There was a lot of insightful information shared in regards to leadership, teamwork, quality service, feedback and recognition. I really liked the 9 Easy Ways to Recognize Your Team. Recognition is so important to a team member.
-Joe C., EZ Go Stores

“The customer surveys have made a world of difference in how we conduct our meetings and training. The Shoppers, Inc. team has done an excellent job getting us the reports in a timely manner and the response time has been great!”
-Veva J. Moore, Assistant General Manager, Creek Nation Muscogee

“Our shopper program works for us. When employees perform well, it is a tremendous motivator.”
– Diane M., Weokie Credit Union

“We have utilized the services of Shoppers, Inc. since the late 1980’s. We at Braum’s Ice Cream and Dairy Stores have been happy with the service they have provided. They are very prompt and objective and are always willing to work with you.”
– Carol D., Braum’s Ice Cream and Dairy Stores

“The information was very valuable to us and has greatly impacted our sales excellence. Thank you very much for your willingness to serve us.”
-Barry R., BancFirst

“It looks like our folks are really making progress. We can honestly say the Secret Shopper Program has been a catalyst in our improvement.”
– Stephen W., Heritage Trust Federal Credit Union

“I am of the opinion that  due to our focus on how to be prepared for our Mystery Shopper expectations we are much more focused and create the culture of assisting all our Customers.”
-Duane G., Reasor’s

“I have been impressed with the level of professionalism, attention to detail, level of customer service and swift responsiveness since the very start.  I wouldn’t change a thing.  Lastly, I appreciate that Kathy and the entire team has taken such great care of us!”
– Sharon Byers, Landmark Aviation

“…A company called me yesterday and wanted to show me their mystery shop program and I told them I was so pleased with the one we had I would not even be interested in looking at it. I had a CEO of another bank say their shoppers were not even going by and were just making up the shops and I told them you provide <information> so we can track their transactions…..I say all of this to say thank you for your excellence.”
-Sue Ann T., City Bank Texas

“We enjoy doing business with Shoppers Inc.Kathy, you and your team have been a pleasure to work with over the past few years.  You have always gone above and beyond to meet our needs and take care of Ameris Bank.   We feel that your company provides great services that have allowed our company to strengthen our service standards and point out our weaknesses so we could fine tune and make improvements.  Thank you for your assistance in helping us grow and become a better community bank.”
-Miranda M., Ameris Bank


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