Have you found your customers are more demanding than ever? Nearly 60 percent of Americans believe businesses today care less and spend less on customer service than ever before. Companies spend most of their dollars to draw new customers and do virtually nothing to retain them. High-value, maximum-impact customer retention demands that employees understand the value of keeping a customer and have the skills to do so.
At Shoppers, Inc., we help you deliver the best customer experience possible. Through a targeted mix of mystery shopping, customer surveys and customer service training, we give you valuable insight into not only what your customers are thinking and seeing, but also what is going to take your business to the next level.
Want to know more? Start by defining your customer service philosophy.
Learn more about how we can help you determine the status of your customer experience.