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Welcome to Shoppers, Inc.!

Take Your Customer Service To The Next Level

At Shoppers, Inc., we help you deliver the best customer experience possible. Through a targeted mix of mystery shopping, customer surveys and customer service training, we give you valuable insight into not only what your customers are thinking and seeing, but also what is going to take your business to the next level.

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What We Do…

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

Mystery Shopping

Look with their Eyes

Just one rude or indifferent employee can have the power to cancel your efforts. Shoppers, Inc. has a full-circle set of customer service training programs focused on improving customer interactions.

Customer Surveys

Listen To The Data

Customers surveys offer priceless insight on how customers thing and feel about your company, products and the services they receive. Shoppers, Inc. offers phone, online and mobile surveys.

Customer Service Training

Learn From The Experts

Mystery shopping can identify and improve specific areas of poor quality service, compare your company with the competition and recognize strong employee performance.

The Importance Of Customer Satisfaction

Have you found your customers are more demanding than ever? According to an American Express survey, nearly 60 percent of Americans believe businesses today care less and spend less on customer service than ever before. Companies spend most of their dollars to draw new customers and do virtually nothing to retain them. High-value, maximum-impact customer retention demands that employees understand the value of keeping a customer satisfied and have the skills to do so.

A Better Customer Experience

At Shoppers, Inc., we help you deliver the best customer experience possible. Through a targeted mix of mystery shopping, customer surveys and customer service training, we give you valuable insight into not only what your customers are thinking and seeing, but also what is going to take your business to the next level.

Want to know more? Start by defining your customer service philosophy.

Get the Report

Learn more about how we can help you find out the status of your customer experience.

G.U.T.S. and Leading Empowered Teams for Service Quality training were great programs. There was a lot of insightful information shared in regards to leadership, teamwork, quality service, feedback and recognition. I really liked the 9 Easy Ways to Recognize Your Team. Recognition is so important to a team member.

-Joe C., EZ Go Stores

Become a Mystery Shopper

Make a difference! Help businesses improve customer service by providing your feedback as a Mystery Shopper.

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Free reporting tools!

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Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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