Volume 1, 2023
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Summarizing Results
We’ve collected your data in surveys, shopper reports, or other forms. Now, how do you utilize these results and track trends?
Secure Reporting, 24/7
Shoppers, Inc. offers a full suite of FREE online tools for you and your team to use in monitoring, tracking trends, comparing a location versus company or region averages or its own history, identifying what caused scores to drop and what areas need improvement, and so on. Just log in to our website 24/7 with your personalized secure password. From there, you can see individual mystery shopper reports, customer satisfaction surveys, employee surveys, competitor shopper reports, data collection forms, and all other projects you have active with us. You can also access our thorough online tools through your own customizable dashboard.
- We can grant ANYONE access to a PERSONAL dashboard (from your CEO to store manager, etc.).
- We can give the option for ANYONE to customize their dashboard with simple drag & drop options.
- We can give YOU the time you no longer need to spend on laborious and time-consuming custom reporting projects.
Below is a sample showing two of the many free reporting tools available to our clients, “Improvable Questions”, and “Score Comparison”:
IMPROVABLE QUESTIONS
★ For all shops being displayed, shows the question(s) that have lost the most amount of points over the time period selected.
★ Also shows the potential score is that question had scored 100%
SCORE COMPARISON
Lets you compare the Sections of your Survey to see which section score highest and what sections scored the lowest.
For more details about our Reporting Dashboard, click here or contact Amy at Amy@InsightYouCanUse.com
Customer Service Statistic You Shouldn’t Ignore
89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research)
Download our free Customer Service Assessment tool here to make sure you aren’t losing customers due to poor service quality.
How are we doing?
We’d love to hear about your experience with Shoppers, Inc. Click here
Past Newsletters:
Volume 2
Volume 3
Volume 4
Volume 5
Volume 6
Volume 7
Volume 8
