2nd Quarter Newsletter 2025

Volume 10, 2025

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June Blow Out Special 50% off (Expired) Service First Video Library
12 Customer Service 15 minute Videos

Would you like to train your entire workforce on customer service in just a few minutes for a very small investment?  The 12 session Service First Video Library provides 12 videos of 15 minutes each that can be used in one-hour training sessions, once a day for 12 days,  once a week for 12 weeks, or once a month for 12 months.

The 12 videos are on one flash drive. It includes the leader guide, discussion guides (which you have permission to copy) answer sheets and Completion Certificates. Regardless of employee turnover, you just print copies of discussion guides and certificates as needed.

Hundreds of ideas in 12 videos   Here are some examples of what your employees will learn:

• The 5 principles to deliver outstanding customer service.
• 6 steps to calm down an irate customer.
• 4 techniques to discover your customer´s needs and expectations.
• 9 magic ¨tricks¨ to provide great service through the phone, voice mail and e-mail.
• 5 steps to effectively use empowerment skills to over-satisfy a customer.
• 4 skills to develop team work and skyrocket performance.
• 6 rules to exceed customer expectations in every contact, always.
• 4 tips to communicate quality over the phone
• 7 immutable rules to ¨act with class¨ and communicate a high image of your company.
• How to know when -and when not- to make promises to customers.
• How to think and act using common sense.
• How to increase sales practicing active selling of your products or services, even if they are not in sales position.
• The 3 fundamental steps to solve both simple and complex problems.
• 3 universal principles to master service recovery and save the situation when a mistake is made.
• 5 attributes to excel in their job.
• How to handle complaints masterfully to avoid loosing customers.

Here is a link to the English brochure. If you want the flash drive in both English and Spanish please let us know when you place your order.

The 12 Secrets of Exceptional Service are:

Session #1: Your Key to Customer Satisfaction
Session #2: Teamwork Development
Session #3: Handling Complaints and the Irate Customer
Session #4: The Language of Positive Communication
Session #5: Effective Questioning and Listening
Session #6: Exceeding Customer’s Expectations
Session #7: Value-added Service
Session #8: Effective Telephone Techniques
Session #9: The Art of Satisfying Customers
Session #10: Service Recovery
Session #11: Empowerment
Session #12: Total Quality Service

You can go in any order you’d like. Each session stands on its own.

You can view 24 minutes of the videos in English and Spanish here.

Better Than Risk- Free Guarantee

No Ifs, no Ands, no Buts. Your satisfaction is guaranteed or your money back.

Lifetime Warranty If the flash drive gets damaged or has any defect, for any cause or reason, at any time during its entire lifetime, we’ll send you a replacement absolutely free.