Service First Video Library


Service First Video Library

$1,727.00 $1,650.00


Train Your Entire Workforce In Only 12 Sessions!
We have just upgraded the Service First Video Library with a 2017 Copyright. Preparedness breeds confidence and your customers look to sales associates to validate their purchases through expert knowledge, assuring them your business is best suited to satisfy their needs as a consumer. With the Service Quality Institute’s innovative Service First Video Library with 12 short 15 minute DVD’s or one flash drive, your associates will learn the interpersonal communication skills needed to navigate each customer interaction effectively. It comes with unlimited use of the facilitator and participant material.

The Service Quality Institute’s unique approach uses 12 weekly lessons that scaffold the knowledge base your business needs for success, developing a functional, in-depth insight into customer relations by building a strong foundation. Each 15-minute lesson focuses on a particular customer service topic, and doubles as an effective tool for both educating employees, and building a team dynamic. By bringing employees together in a constructive environment where they can hone in and develop existing skills while improving others, your customer service team will function as a unit. They will develop a unified consumer culture around your business so that your customers always expect the same level of exemplary service.


Take a moment to view the samples provided below, and explore some of the key topics covered in our Service First Video Library program.

BONUS!  You get all this for free with the videos:



The Service First Video Library keeps employees motivated, focusing on quality service, and working as a team through constant reinforcement. It keeps customer service uppermost in their minds when on the job. More importantly, the videos enhance the service skills and job performance of all your employees.

The goals of the Service First Video Library are not simply to change the habits of individuals, but to strengthen a company culture built around service. It’s affordable, easy to implement quality service training.

The 12 Secrets to Exceptional Service

  • Video 1: Your Key to Customer Satisfaction
  • Video 2: Teamwork Development
  • Video 3: Handling Complaints and the Irate Customer
  • Video 4: The Language of Positive Communication
  • Video 5: Effective Questioning and Listing
  • Video 6: Exceeding Customers Expectations
  • Video 7: Value –Added Service
  • Video 8: Effective Telephone Techniques
  • Video 9: The Art of Satisfying Customers
  • Video 10: Service Recovery
  • Video 11: Empowerment
  • Video 12: Total Quality Service
  • Train any number of employees with immediate results
  • Pay NO additional cost for future staff – cost is not based on number of users
  • It’s so user friendly you don’t have to invest in experienced facilitators…anyone can train this program!
  • Fresh and relevant video examples
  • A solid foundation for future customer service training

100guarantee100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Shoppers, Inc. comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.


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