Achieving Excellence Through Customer Service by John Tschohl

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Achieving Excellence Through Customer Service by John Tschohl

$17.95

Achieving Excellence Through Customer Service reveals how to make exceptional customer service not merely a slogan but a central focus of management strategy.

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Customer service is the new standard by which consumers judge a business. Achieving Excellence Through Customer Service reveals how to make exceptional customer service not merely a slogan but a central focus of management strategy. It provides a complete action plan — including tested techniques and solutions from America’s top service-driven films like Federal Express and Marriot — to quickly implement this new key to sustained profits. Includes all the new ways to establish caring, dependable, and speedy service that brings customers back.  Paperback, NEW. 362 pages

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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