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competitor audits

competitor audits

What is Mystery Shopping?

On June 20, 2019   /   competitor audits, Customer Service, customer service philosophy, Mystery Shopping, Mystery Shopping Program, Our Blog  

What is Mystery Shopping? How Businesses Measure Customer Service Performance Companies use mystery shopping to evaluate and improve the customer service their employees provide. By viewing the business through a customer’s eyes, organizations can quickly identify areas where service falls short and outline clear opportunities for improvement.

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Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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