Customer Service Assessment

Customer Service Assessment

Why Customer Service Behind the Scenes Matters More Than You Think

Why Customer Service Behind the Scenes Matters More Than You Think Customer service is often thought of as the friendly face you see on the other end of the phone or email. But the reality is, excellent customer service relies heavily on a robust behind-the-scenes operation. Here’s

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Treat Your Customers with Respect

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jerry Osteryoung about Treat Your Customers with Respect relates to our goals and passions.  Hope you enjoy it! Treat Your Customers with Respect Customers may forget what you said,

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Speed Matters! Customer Service is Social AND Mobile

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from John Tschohl about Speed Matters! Customer Service is Social AND Mobile and customer service relates to our goals and passions.  Hope you enjoy it!   Speed Matters! Customer Service is

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CREATE A CULTURE OF GREATNESS

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jon Gordon about Create a Culture of Greatness and customer service relates to our goals and passions.  Hope you enjoy it! CREATE A CULTURE OF GREATNESS To build a winning team and a successful organization you

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Zappos: A Great Example of Exceeding Expectations

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Vertical Response about Zappos: A Great Example of Exceeding Expectations and great customer service relates to our goals and passions.  Hope you enjoy it! Zappos: A Great Example of Exceeding Expectations I must say,

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Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business

Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business by John Tschohl  How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast. It is the customer experience

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A Lesson in Creating Thriving Customer Care Communities

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about A Lesson in Creating Thriving Customer Care Communities and customer service as much as we did. A Lesson in Creating Thriving Customer Care Communities Customer self-service communities are among the most effective means

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Customer Service Corner Stone

The cornerstone of every business are customers, they are the pulse of what keeps a company alive. The Sunday Times just wrote up an article after speaking with me about investing in customer service, I would highly recommend reading over it. Here is the article: Q and A :

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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