We just had to share the article below from Shep Hyken. Enjoy! Three Simple Ways to Get Customers to Trust You Think of the brands or companies you enjoy doing business with the most. What is it that makes you want to come back? Here are
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customer loyalty
We just had to share the article below from Bill Hogg. Enjoy! How Weak Leadership Impacts Customer Loyalty Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair share of customer experiences ranging
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl/SQI about “Are You Doing Your Best to Drive Customer Service?” as much as we did. ARE YOU DOING YOUR BEST TO DRIVE CUSTOMER SERVICE? It should be the top priority for you and your
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about How to Drive Customers Away as much as we did. HOW TO DRIVE CUSTOMERS AWAY Attracting customers is relatively easy. Advertising that announces that you have quality products and good prices will do
Read more →We just had to share the article below from Mark Sanborn. Enjoy! How To Deal with Increasing Customer Expectations The more you do for customers, the more they expect. That is the nature of customer service. Excellent service providers scramble to meet the expectations of customers who
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about Customer Service Tip: What Not to Do – Twenty Ways to Kill Customer Loyalty relates to our goals and passions. Hope you enjoy it! Customer
Read more →We just had to share the article below from from John Tschohl about How Employee Disengagement Costs Your Company and employee engagement and disengaged employees. Enjoy! How Employee Disengagement Costs Your Company How do you rate your company’s customer service experience? A recent Forrester study found that 80% of
Read more →Great Stories about Great Service by Mac Anderson “The difference between ordinary and extraordinary is that little ‘extra’.” ~Mac Anderson When it comes to customer service, the bottom line is this: It’s not a department, it’s an attitude. Customer Satisfaction is Worthless, Customer Loyalty is Priceless by
Read more →The cornerstone of every business are customers, they are the pulse of what keeps a company alive. The Sunday Times just wrote up an article after speaking with me about investing in customer service, I would highly recommend reading over it. Here is the article: Q and A :
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Harvey Mackay about Loyalty in Little Things Is Huge and customer service relates to our goals and passions. Hope you enjoy it! Loyalty in Little Things Is Huge Fostering employee loyalty is the first step to creating customer loyalty. Most
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