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Social Media Monitoring

Social Media Monitoring

Why Customers Share Their Experiences

On August 22, 2024   /   Customer Experience, Customer Feedback, Our Blog, Social Media, Social Media Monitoring  

Why Customers Share Their Experiences Customers share their experiences for a variety of reasons, both personal and social. Here’s a breakdown: Sharing Good Experiences Social validation: People like to feel good about their choices and sharing positive experiences reinforces this. Word-of-mouth marketing: Recommending a product or service

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Give Them Help Before They Yelp 

On March 28, 2023   /   Customer Experience, Customer Feedback, Customer Service, Our Blog, Social Media, Social Media Monitoring  

Greetings from Shoppers, Inc.!  We hope you enjoy the article below from Shep Hyken about Give Them Help Before They Yelp as much as we did. Give Them Help Before They Yelp Online reviews can work in two ways. For a company that provides a great customer experience,

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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