We just had to share the article below from John Tschohl. Enjoy! SERVICE STRATEGY The Most Powerful Tool You Can Have The reason most organizations deliver poor or mediocre customer service is that they don’t understand the power of a customer service strategy. What do I mean
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At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from American Express Survey Reinforces Value of Mystery Shopping about the results of a survey by American Express released on May 3, quantify the business benefits of mystery shopping and
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Vertical Response about Zappos: A Great Example of Exceeding Expectations and great customer service relates to our goals and passions. Hope you enjoy it! Zappos: A Great Example of Exceeding Expectations I must say,
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