Mystery shopping is used to help improve the customer service of a company’s employees. Looking through the eyes of a customer helps identify specific areas of below-standard services and can recommend means of improvement. Some criteria that can be measured are: employee’s attitude, skills, sales ability, and
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Mystery Shopping
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Dan Denston about When should you hire a mystery shopper? and mystery shopping relates to our goals and passions. Hope you enjoy it! Unbiased feedback can help restaurant operators up their game. Customer service.
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Your Achievement about Get Recognized for a Job Well Done and Employee Reward as much as we did. Get Recognized for a Job Well Done by Connie Podesta Regardless of the profession, employees and employers in every industry desire the
Read more →IMPROVE CUSTOMER SERVICE…STEP 2 We are working on our Service Improvement Plan – our SIP in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us
Read more →Improve Customer Service…Where do I Start? So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take
Read more →American Express Survey Reinforces Value of Mystery Shopping At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from American Express Survey Reinforces Value of Mystery Shopping about the results of a survey by American Express released on May 3,
Read more →By Dan Denston, Mystery Shopping Providers Association – North America estimated worried Gas prices rise and fall almost cyclically in and around summertime, but they remain unpredictable due to myriad other forces. How does a convenience store protect against a customer who is predisposed to aggravation based
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