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Customer Satisfaction Survey

Customer Satisfaction Survey

How Employee Disengagement Costs Your Company

On March 12, 2015   /   Customer Feedback, Customer Satisfaction Survey, Customer Service, Employee Engagement, Our Blog  

How Employee Disengagement Costs Your Company Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about How Employee Disengagement Costs Your Company and customer service as much as we did. How do you rate your company’s customer service experience? A recent Forrester study found that 80% of American

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IMPROVE CUSTOMER SERVICE…WHERE DO I START?

On January 15, 2014   /   Customer Satisfaction Survey, Mystery Shopping, Our Blog  

So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take the upset customer calls? Show some motivational

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Goober’s Customer Service Secrets

On June 11, 2013   /   Customer Satisfaction Survey, Customer Service, Our Blog, Team Work  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from HR Guy – President of Duncan Consulting, Inc. about Goober’s Customer Service Secrets and provide customer satisfaction relates to our goals and passions.  Hope you enjoy it!   “I like

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Gauging customer satisfaction

On May 20, 2013   /   Customer Satisfaction Survey, Customer Service, Our Blog  

Business Insight Resource Center     A customer satisfaction survey can help you dramatically improve your products, your service, and ultimately your business. __________________________________________ Are your customers happy with your products and services? If you don’t know, just ask them. Developing a customer satisfaction survey doesn’t have

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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