Customer Service Training Program

Customer Service Training Program

The Power of Service Recovery

We just had to share the article below from John Tschohl.  Enjoy! The Power of Service Recovery Everyone screws up. The problem is what you do to keep the customer from defecting. Often “I am sorry” will work. If you have a monopoly “I am sorry” is

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The Number One Customer Service Strategy

We just had to share the article below from Shep Hyken.  Enjoy! The Number One Customer Service Strategy We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come

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5 Ways to Turn Indifferent Customers into Raving Fans

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did. 5 Ways to Turn Indifferent Customers into Raving Fans Providing good customer service just isn’t enough anymore, not with companies the world

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Create Customer Passion by Remembering and Using Your Customer’s Name

We just had to share the article below from John Tschohl, “Create Customer Passion by Remembering and Using Your Customer’s Name”. Create Customer Passion by Remembering and Using Your Customer’s Name Customer service expert John Tschohl outlines eleven key steps for successfully remembering and using your customers’

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Handling Irate Customers & Difficult Situations

Handling Irate Customers & Difficult Situations Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about Handling Irate Customers & Difficult Situations and customer service as much as we did. It’s a tough job but somebody’s gotta do it. Facing off with a screaming, unreasonable, irrational

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Meeting John Tschohl – The Guru Of Customer Service

We just had to share the article below about Meeting John Tschohl – The Guru Of Customer Service.  Enjoy! Earlier this week, we managed to spend some time with the Guru of customer service, John Tschohl. John is a mentor and speaker in the industry who wrote the world’s

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12 reasons why employee training fails

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about 12 reasons why employee training fails and customer service training as much as we did. Editor’s note: John Tschohl is president of Service Quality Institute and author of Empowerment: A Way of Life. Most

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IMPROVE CUSTOMER SERVICE…STEP 2

IMPROVE CUSTOMER SERVICE…STEP 2   We are working on our Service Improvement Plan – our SIP in order to make our customer service outshine everyone.  To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us

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IMPROVE CUSTOMER SERVICE…WHERE DO I START?

Improve Customer Service…Where do I Start?   So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take

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Is Customer Service Experience Your Top Priority?

Is Customer Service Experience Your Top Priority? Most companies think they provide great customer service. However, a recent survey conducted by Echo Research for American Express found there is still room for much improvement for most companies when it comes to providing great customer service. The survey,

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Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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