Customer Service Training Program

Customer Service Training Program

When Your Customer Experience Hits a “Bump in the Road”

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about When Your Customer Experience Hits a “Bump in the Road” relates to our goals and passions.  Hope you enjoy it! When Your Customer Experience Hits a

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SERVICE STRATEGY The Most Powerful Tool You Can Have

We just had to share the article below from John Tschohl.  Enjoy! SERVICE STRATEGY The Most Powerful Tool You Can Have The reason most organizations deliver poor or mediocre customer service is that they don’t understand the power of a customer service strategy. What do I mean

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Why should you inspect your customer service?

Why should you inspect your customer service? Inspecting your customer service is crucial for several reasons, as it directly impacts your business’s success and reputation. Here are some key reasons why you should regularly inspect and evaluate your customer service: Customer Satisfaction: Regular inspections help you gauge

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Build Rapid Sales Through a Service Strategy

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohol about “Build Rapid Sales Through a Service Strategy” as much as we did. Build Rapid Sales Through a Service Strategy 3 Core Ways to Grow Your Business Borrow $10-20 million for capital renovation. I

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Last Impressions

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jerry Osteryoung about Last Impressions relates to our goals and passions.  Hope you enjoy it! Last Impressions “Everything that we experience every day leaves a long-lasting impression.” ~Pharrell Williams

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Tipping the Customer Service Scale

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Mark Sanborn about Tipping the Customer Service Scale relates to our goals and passions.  Hope you enjoy it! Tipping the Customer Service Scale Pebbles can be very irritating. Recall

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What Causes Employee Turnover?

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from John Tschohl about “What Causes Employee Turnover?” relates to our goals and passions.  Hope you enjoy it! What Causes Employee Turnover? August 21, 2018 by John Tschohl Very few firms understand the

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Make Sure Every Detail of Customer Service is Evaluated

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jerry Osteryoung about “Make Sure Every Detail of Customer Service is Evaluated” relates to our goals and passions.  Hope you enjoy it! Make Sure Every Detail of Customer Service

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The Power of Service Recovery

We just had to share the article below from John Tschohl.  Enjoy! The Power of Service Recovery Everyone screws up. The problem is what you do to keep the customer from defecting. Often “I am sorry” will work. If you have a monopoly “I am sorry” is

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The Number One Customer Service Strategy

We just had to share the article below from Shep Hyken.  Enjoy! The Number One Customer Service Strategy We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come

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Shoppers, Inc., Secret Shopper, Broken Arrow, OK
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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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