Customer Service Training Program

Customer Service Training Program

Create Customer Passion by Remembering and Using Your Customer’s Name

Create Customer Passion by Remembering and Using Your Customer’s Name We just had to share the article below from John Tschohl, “Create Customer Passion by Remembering and Using Your Customer’s Name”.           Customer service expert John Tschohl outlines eleven key steps for successfully

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Handling Irate Customers & Difficult Situations

Handling Irate Customers & Difficult Situations Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about Handling Irate Customers & Difficult Situations and customer service as much as we did. It’s a tough job but somebody’s gotta do it. Facing off with a screaming, unreasonable, irrational

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Meeting John Tschohl – The Guru Of Customer Service

We just had to share the article below about Meeting John Tschohl – The Guru Of Customer Service.  Enjoy! Earlier this week, we managed to spend some time with the Guru of customer service, John Tschohl. John is a mentor and speaker in the industry who wrote the world’s

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12 reasons why employee training fails

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about 12 reasons why employee training fails and customer service training as much as we did. Editor’s note: John Tschohl is president of Service Quality Institute and author of Empowerment: A Way of Life. Most

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Is Customer Service Experience Your Top Priority?

Most companies think they provide great customer service. However, a recent survey conducted by Echo Research for American Express found there is still room for much improvement for most companies when it comes to providing great customer service. The survey, which was conducted in the U.S. and

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Watch Out for These Four-Letter Words

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Harvey Mackay about Watch Out for These Four-Letter Words and customer service training programs as much as we did.   There are certain four-letter words that have no business in business. Many, in fact, are bad for business—so

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Shoppers, Inc., Secret Shopper, Broken Arrow, OK
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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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