Customer Service

Customer Service

Why should you inspect your customer service?

Why should you inspect your customer service? Inspecting your customer service is crucial for several reasons, as it directly impacts your business’s success and reputation. Here are some key reasons why you should regularly inspect and evaluate your customer service: Customer Satisfaction: Regular inspections help you gauge

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Three Customer Service Lessons from a World Traveler

We just had to share the article below from Shep Hyken about “Three Customer Service Lessons from a World Traveler”.  Enjoy! Three Customer Service Lessons from a World Traveler   I’m always looking for good customer service stories that teach or remind us about creating an amazing

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Build Rapid Sales Through a Service Strategy

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohol about “Build Rapid Sales Through a Service Strategy” as much as we did. Build Rapid Sales Through a Service Strategy 3 Core Ways to Grow Your Business Borrow $10-20 million for capital renovation. I

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How to Self-Audit Your Company’s Customer Experience

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Kristina Evey about “How to Self-Audit Your Company’s Customer Experience” as much as we did. How to Self-Audit Your Company’s Customer Experience Kristina Evey looks at ways to identify opportunities that would add more value to

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Last Impressions

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jerry Osteryoung about Last Impressions relates to our goals and passions.  Hope you enjoy it! Last Impressions “Everything that we experience every day leaves a long-lasting impression.” ~Pharrell Williams

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HANDLING IRATE CUSTOMERS

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about “Handling Irate Customers” as much as we did. HANDLING IRATE CUSTOMERS When a customer comes in to register a complaint, the instinct for most employees is to run—as quickly and as far away

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Tipping the Customer Service Scale

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Mark Sanborn about Tipping the Customer Service Scale relates to our goals and passions.  Hope you enjoy it! Tipping the Customer Service Scale Pebbles can be very irritating. Recall

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Customer Service Strategy: To Serve and Protect

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about Customer Service Strategy: To Serve and Protect relates to our goals and passions.  Hope you enjoy it!   Customer Service Strategy: To Serve and Protect I have

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What Causes Employee Turnover?

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from John Tschohl about “What Causes Employee Turnover?” relates to our goals and passions.  Hope you enjoy it! What Causes Employee Turnover? August 21, 2018 by John Tschohl Very few firms understand the

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Make Sure Every Detail of Customer Service is Evaluated

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jerry Osteryoung about “Make Sure Every Detail of Customer Service is Evaluated” relates to our goals and passions.  Hope you enjoy it! Make Sure Every Detail of Customer Service

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Shoppers, Inc., Secret Shopper, Broken Arrow, OK
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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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