Customer Service

Customer Service

Ask Your Customers

Ask Your Customers Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Jerry Osteryoung as much as we did. “Treat with utmost respect your power of forming opinions, for this power alone guards you against making assumptions that are contrary to nature and judgments that

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To Respond or Not Respond to Customer Feedback – That is the CX Question

To Respond or Not Respond to Customer Feedback – That is the CX Question   Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Kristina Evey as much as we did. Customer Experience is based on customer feedback and engagement. With the presence of review

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Why Customers Quit

Why Customers Quit Greetings from Shoppers, Inc.!  We hope you enjoy the article below from Mark Sanborn about Why Customers Quit as much as we did.   Bob loved his local sub shop. Then something happened. The store moved a few blocks away and they brought in

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Happy Employees Mean Happy Customers

Happy Employees Mean Happy Customers We just had to share the article below from John Tschohl, “Happy Employees Mean Happy Customers”.  Enjoy! Ensuring an efficient and quality customer service takes a great deal of training and coordination. Focusing on each department in your company to make it

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Digital Customer Service: Opportunity to Connect with Customers

Digital Customer Service: Opportunity to Connect with Customers We just had to share the article below from Shep Hyken about Digital Customer Service: Opportunity to Connect with Customers.  Enjoy! As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While

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Create Customer Passion by Remembering and Using Your Customer’s Name

Create Customer Passion by Remembering and Using Your Customer’s Name We just had to share the article below from John Tschohl, “Create Customer Passion by Remembering and Using Your Customer’s Name”.           Customer service expert John Tschohl outlines eleven key steps for successfully

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6 Valuable Tips to Improve Customer Service

6 Valuable Tips to Improve Customer Service Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Bill Hogg about 6 Valuable Tips to Improve Customer Service as much as we did. There are many different aspects of your role as a customer service representative, regardless

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Do These 3 Things on Social Media to Provide the Best Customer Service

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Parker Davis about Do These 3 Things on Social Media to Provide the Best Customer Service relates to our goals and passions.  Hope you enjoy it! Social media isn’t

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How to Avoid Common Call Center Customer Service Snafus

Greetings from Shoppers, Inc.! With more people ordering items online, it is more important your call center is prepared to handle all calls with the best customer service. We hope you enjoy the article below from Scott Resnick about How to Avoid Common Call Center Customer Service

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What is Mystery Shopping?

Mystery shopping is used to help improve the customer service of a company’s employees.  Looking through the eyes of a customer helps identify specific areas of below-standard services and can recommend means of improvement.  Some criteria that can be measured are: employee’s attitude, skills, sales ability, and

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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