Customer Service

Customer Service

Customer Experience Questions to Challenge Yourself Every Day

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Kristina Evey about “Customer Experience Questions to Challenge Yourself Every Day” as much as we did. Customer Experience Questions to Challenge Yourself Every Day Want to improve your Customer Experience in one easy step? Ask yourself-

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How do you “delete” a customer or client?

We just had to share the article below from Mark Sanborn about “How do you “delete” a customer or client.  Enjoy! How do you “delete” a customer or client? Here’s an example: I found a great masseuse near my office. Getting older and living in airplane seats

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The Power of Service Recovery

We just had to share the article below from John Tschohl.  Enjoy! The Power of Service Recovery Everyone screws up. The problem is what you do to keep the customer from defecting. Often “I am sorry” will work. If you have a monopoly “I am sorry” is

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The Number One Customer Service Strategy

We just had to share the article below from Shep Hyken.  Enjoy! The Number One Customer Service Strategy We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come

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Get Your Employees Engaged in Your Business

We just had to share the article below from Jerry Osteryoung about “Get Your Employees Engaged in Your Business”.  Enjoy! Get Your Employees Engaged in Your Business There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee

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The Greatest Customer Service Strategy

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jon Gordon about The Greatest Customer Service Strategy relates to our goals and passions.  Hope you enjoy it! The Greatest Customer Service Strategy Smiling is important. Eye contact matters.

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5 Ways to Turn Indifferent Customers into Raving Fans

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did. 5 Ways to Turn Indifferent Customers into Raving Fans Providing good customer service just isn’t enough anymore, not with companies the world

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Social Customer Service Equals Positive Experiences

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about Social Customer Service Equals Positive Experiences and Social Media Monitoring relates to our goals and passions.  Hope you enjoy it! Social Customer Service Equals Positive Experiences

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Becoming a Brand Your Customers Fall in Love With

We just had to share the article below from John Tschohl.  Enjoy! Becoming a Brand Your Customers Fall in Love With Getting your customers to see you as the only one that provides a solution to their problem involves everything you do—and everything you choose not to

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How to Motivate and Coach Employees for Success

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about How to Motivate and Coach Employees for Success as much as we did. How to Motivate and Coach Employees for Success I talk to lots of people each day and what I hear

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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