Customer Feedback

Customer Feedback

HANDLING IRATE CUSTOMERS

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about “Handling Irate Customers” as much as we did. HANDLING IRATE CUSTOMERS When a customer comes in to register a complaint, the instinct for most employees is to run—as quickly and as far away

Read more

Tipping the Customer Service Scale

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Mark Sanborn about Tipping the Customer Service Scale relates to our goals and passions.  Hope you enjoy it! Tipping the Customer Service Scale Pebbles can be very irritating. Recall

Read more

Give Them Help Before They Yelp 

Greetings from Shoppers, Inc.!  We hope you enjoy the article below from Shep Hyken about Give Them Help Before They Yelp as much as we did. Give Them Help Before They Yelp Online reviews can work in two ways. For a company that provides a great customer experience,

Read more

Social Customer Service Equals Positive Experiences

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about Social Customer Service Equals Positive Experiences and Social Media Monitoring relates to our goals and passions.  Hope you enjoy it! Social Customer Service Equals Positive Experiences

Read more

Ask Your Customers

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Jerry Osteryoung as much as we did. Ask Your Customers “Treat with utmost respect your power of forming opinions, for this power alone guards you against making assumptions that are contrary to nature and judgments that

Read more

To Respond or Not Respond to Customer Feedback – That is the CX Question

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Kristina Evey as much as we did. To Respond or Not Respond to Customer Feedback – That is the CX Question Customer Experience is based on customer feedback and engagement. With the presence of review sites

Read more

How Employee Disengagement Costs Your Company

How Employee Disengagement Costs Your Company Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about How Employee Disengagement Costs Your Company and customer service as much as we did. How do you rate your company’s customer service experience? A recent Forrester study found that 80% of American

Read more

Turn Customers into Advocates

Turn Customers into Advocates At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Vertical Response about Turn Customers into Advocates relates to our goals and passions. Hope you enjoy it! Humans are social creatures, and as such, we are far

Read more
×
Free reporting tools!

Free with all shopper and survey programs! Learn more

Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

Newsletter

Do you want your company to keep up with the latest trends in customer service? Sign up for our FREE newsletter:

  • This field is for validation purposes and should be left unchanged.
Fill out the form below to receive our free quiz.
  • This field is for validation purposes and should be left unchanged.
×
Help improve our customer service seminars.

 

×
Fill out the form below to receive our apartment pricing.
×
Fill out the form below to receive the Return on Service Calculator.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form to Inquire about Your Event.
×
Fill out the form below to receive our customer service assessment tool.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive the Common Customer Complaints.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive a copy of a Completed Net Promoter Score survey.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive our Newsletter.

Oops! We could not locate your form.

×
Fill out the form below to subscribe to our blog.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive our free quiz.
×
Fill out the form below to receive our free shopper report.
×
Please send your request by completing this form:

Mystery

ROI
  • This field is for validation purposes and should be left unchanged.
×

Cart