Employee Engagement

Employee Engagement

Applying Cookie-Cutter Business Practices to Improve Employee
Engagement Doesn’t Work —- Just Being There Does

We just had to share the article below from HR Guy about Applying Cookie-Cutter Business Practices to Improve Employee Engagement Doesn’t Work —- Just Being There Does and employee rewards.  Enjoy! With all the talk, hype, suggestions, practices, and training that goes into employee engagement, I believe it is important that

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How Your Energy Affects Your Team

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from VerticalResponse about How Your Energy Affects Your Team and teamwork relates to our goals and passions.  Hope you enjoy it! Have you ever considered how your energy affects everyone around you? Think

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Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business

by John Tschohl  How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast. It is the customer experience that determines whether or not you will attract and retain customers. It is the customer experience that determines

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A Lesson in Creating Thriving Customer Care Communities

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about A Lesson in Creating Thriving Customer Care Communities and customer service as much as we did.   Customer self-service communities are among the most effective means for cutting down help desk operational costs.

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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