The Number One Customer Service Strategy We just had to share the article below from Shep Hyken.Ā Enjoy! We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come
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The Greatest Customer Service Strategy At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.Ā The article below from Jon Gordon about The Greatest Customer Service Strategy relates to our goals and passions.Ā Hope you enjoy it! Smiling is important. Eye contact matters.
Read more →5 Ways to Turn Indifferent Customers into Raving Fans Greetings from Shoppers, Inc.!Ā Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did. Providing good customer service just isnāt enough anymore, not with companies the
Read more →Becoming a Brand Your Customers Fall in Love With We just had to share the article below from John Tschohl.Ā Enjoy! Getting your customers to see you as the only one that provides a solution to their problem involves everything you doāand everything you choose not
Read more →Free Therapy? Try a SMILE… I made the serious mistake of going shopping this past weekend, forgetting that it was the “Back to School-Free Tax” weekend.Ā With no kids in school, you tend to lose track.Ā And for those of you not familiar, many states drop sales
Read more →The Five Rules of Customer Service A recent study by Forrester reveals that 80% of companies feel they deliver superior customer service.Ā However, only 8% of customers agree.Ā Why care about great customer service?Ā Because the end result is that service quality wows and keeps customers coming
Read more →To whom do you trust the future of your business?Ā Do your employees treat customers the same way you do: exceptional service every time?Ā Are their experiences with your company so outstanding they rave about you to all their friends? While you think about those questions, consider
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.Ā The article below fromĀ Kristina EveyĀ about Customers Want Consistency. Each. And. Every. Time. andĀ customer experienceĀ relates to our goals and passions.Ā Hope you enjoy it! I hope you are having a fabulous summer. Ā My
Read more →Zappos: A Great Example of Exceeding Expectations At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.Ā The article below fromĀ Vertical ResponseĀ aboutĀ Zappos: A Great Example of Exceeding Expectations andĀ great customer serviceĀ relates to our goals and passions.Ā Hope you enjoy it! I must
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