Customer Experience

Customer Experience

The Number One Customer Service Strategy

The Number One Customer Service Strategy We just had to share the article below from Shep Hyken.  Enjoy! We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come

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The Greatest Customer Service Strategy

The Greatest Customer Service Strategy At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jon Gordon about The Greatest Customer Service Strategy relates to our goals and passions.  Hope you enjoy it! Smiling is important. Eye contact matters.

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5 Ways to Turn Indifferent Customers into Raving Fans

5 Ways to Turn Indifferent Customers into Raving Fans Greetings from Shoppers, Inc.!  Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did.   Providing good customer service just isn’t enough anymore, not with companies the

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Social Customer Service Equals Positive Experiences

Social Customer Service Equals Positive Experiences At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about Social Customer Service Equals Positive Experiences and Social Media Monitoring relates to our goals and passions.  Hope you enjoy it!

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Becoming a Brand Your Customers Fall in Love With

Becoming a Brand Your Customers Fall in Love With We just had to share the article below from John Tschohl.  Enjoy!   Getting your customers to see you as the only one that provides a solution to their problem involves everything you do—and everything you choose not

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Free Therapy? Try a SMILE…

Free Therapy? Try a SMILE… I made the serious mistake of going shopping this past weekend, forgetting that it was the “Back to School-Free Tax” weekend.  With no kids in school, you tend to lose track.  And for those of you not familiar, many states drop sales

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The Five Rules of Customer Service

The Five Rules of Customer Service A recent study by Forrester reveals that 80% of companies feel they deliver superior customer service.  However, only 8% of customers agree.  Why care about great customer service?  Because the end result is that service quality wows and keeps customers coming

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WHEN THE CAT IS AWAY, THE MICE WILL GIVE GREAT CUSTOMER SERVICE…YOU HOPE!

To whom do you trust the future of your business?  Do your employees treat customers the same way you do: exceptional service every time?  Are their experiences with your company so outstanding they rave about you to all their friends? While you think about those questions, consider

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Customers Want Consistency. Each. And. Every. Time.

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Kristina Evey about Customers Want Consistency. Each. And. Every. Time. and customer experience relates to our goals and passions.  Hope you enjoy it!   I hope you are having a fabulous summer.  My

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Zappos: A Great Example of Exceeding Expectations

Zappos: A Great Example of Exceeding Expectations At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Vertical Response about Zappos: A Great Example of Exceeding Expectations and great customer service relates to our goals and passions.  Hope you enjoy it!   I must

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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