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Customer Experience

Customer Experience

Tracking Social Media

On June 20, 2025   /   Customer Experience, Customer Service, Our Blog, Social Media, Social Media Monitoring  

Tracking Social Media Why it is more important than ever to track your social media to see what customers are saying. Tracking social media to see what customers are saying is more important than ever for several compelling reasons: Real-Time, Unfiltered Feedback: Social media provides an immediate

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HOW TO DRIVE CUSTOMERS AWAY

On May 21, 2025   /   Customer Experience, customer loyalty, Customer Satisfaction Survey, Customer Service, Loyal for Life, Our Blog  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about How to Drive Customers Away as much as we did. HOW TO DRIVE CUSTOMERS AWAY Attracting customers is relatively easy. Advertising that announces that you have quality products and good prices will do

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Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service

On March 26, 2025   /   Customer Experience, Customer Satisfaction Survey, Customer Service, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service relates to our goals and passions.  Hope you enjoy it!   Nothing

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How To Deal with Increasing Customer Expectations

On February 26, 2025   /   Customer Experience, Customer Feedback, customer loyalty, Customer Satisfaction Survey, Customer Service, Employee Engagement, Our Blog  

We just had to share the article below from Mark Sanborn.  Enjoy! How To Deal with Increasing Customer Expectations The more you do for customers, the more they expect. That is the nature of customer service. Excellent service providers scramble to meet the expectations of customers who

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End-of-Year Customer Service Review

On December 18, 2024   /   Customer Experience, Customer Feedback, Customer Satisfaction Survey, Customer Service, Customer Service Assessment, Customer Service Training Program, Employee Satisfaction Surveys, Employee Testing, Employee Training, Our Blog, Service First Video Library, Social Media, Social Media Monitoring  

End-of-Year Customer Service Review A Comprehensive Guide As we approach the end of 2024, it’s time to reflect on the year’s customer service performance. A comprehensive review will help identify strengths, weaknesses, and areas for improvement. Here is a detailed guide you can use to conduct a

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Why Customers Share Their Experiences

On August 22, 2024   /   Customer Experience, Customer Feedback, Our Blog, Social Media, Social Media Monitoring  

Why Customers Share Their Experiences Customers share their experiences for a variety of reasons, both personal and social. Here’s a breakdown: Sharing Good Experiences Social validation: People like to feel good about their choices and sharing positive experiences reinforces this. Word-of-mouth marketing: Recommending a product or service

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When Your Customer Experience Hits a “Bump in the Road”

On July 18, 2024   /   Customer Experience, Customer Service, Customer Service Assessment, Customer Service Training Program, Service First Video Library  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about When Your Customer Experience Hits a “Bump in the Road” relates to our goals and passions.  Hope you enjoy it! When Your Customer Experience Hits a

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Why Customer Service Behind the Scenes Matters More Than You Think

On May 23, 2024   /   Customer Experience, Customer Service, Customer Service Assessment, Our Blog, Service First Video Library  

Why Customer Service Behind the Scenes Matters More Than You Think Customer service is often thought of as the friendly face you see on the other end of the phone or email. But the reality is, excellent customer service relies heavily on a robust behind-the-scenes operation. Here’s

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Three Customer Service Lessons from a World Traveler

On February 20, 2024   /   Customer Experience, Customer Service, Service First Video Library  

We just had to share the article below from Shep Hyken about “Three Customer Service Lessons from a World Traveler”.  Enjoy! Three Customer Service Lessons from a World Traveler   I’m always looking for good customer service stories that teach or remind us about creating an amazing

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Make Sure Every Detail of Customer Service is Evaluated

On April 18, 2023   /   Call Center, Customer Experience, Customer Satisfaction Survey, Customer Service, Customer Service Training Program, Employee Training, Improve Customer Service, Our Blog, Service First Video Library  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jerry Osteryoung about “Make Sure Every Detail of Customer Service is Evaluated” relates to our goals and passions.  Hope you enjoy it! Make Sure Every Detail of Customer Service

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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