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Customer Experience

Customer Experience

The Five Rules of Customer Service

On July 17, 2014   /   Customer Experience, Customer Service, Our Blog  

The Five Rules of Customer Service A recent study by Forrester reveals that 80% of companies feel they deliver superior customer service.  However, only 8% of customers agree.  Why care about great customer service?  Because the end result is that service quality wows and keeps customers coming

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WHEN THE CAT IS AWAY, THE MICE WILL GIVE GREAT CUSTOMER SERVICE…YOU HOPE!

On August 28, 2013   /   Customer Experience, Exceptional Service, Our Blog  

To whom do you trust the future of your business?  Do your employees treat customers the same way you do: exceptional service every time?  Are their experiences with your company so outstanding they rave about you to all their friends? While you think about those questions, consider

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Customers Want Consistency. Each. And. Every. Time.

On August 20, 2013   /   Customer Experience, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Kristina Evey about Customers Want Consistency. Each. And. Every. Time. and customer experience relates to our goals and passions.  Hope you enjoy it!   I hope you are having a fabulous summer.  My

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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