LOGIN: Shoppers | Clients
Get Started: 1.800.259.8551

Customer Experience

Customer Experience

Three Simple Ways to Get Customers to Trust You

On February 6, 2026   /   Customer Experience, customer loyalty, Customer Satisfaction Survey, Customer Service, exceptional experience, Exceptional Service, Our Blog  

We just had to share the article below from Shep Hyken.  Enjoy! Three Simple Ways to Get Customers to Trust You   Think of the brands or companies you enjoy doing business with the most. What is it that makes you want to come back? Here are

Read more →
Back to Top

The Importance of Comparing Your Company to Your Competitors

On December 17, 2025   /   Customer Experience, Customer Service, Our Blog  

The Importance of Comparing Your Company to Your Competitors In an ever-evolving marketplace, maintaining a competitive edge requires continuous evaluation beyond product or service quality. Businesses that regularly benchmark themselves against competitors—focusing on customer service, pricing, merchandising, and store layout—gain valuable insights into their performance. This strategic

Read more →
Back to Top

How Weak Leadership Impacts Customer Loyalty

On November 11, 2025   /   Customer Experience, customer loyalty, Customer Service, Employee Engagement, Employee Loyalty, Our Blog, Team Work  

We just had to share the article below from Bill Hogg.  Enjoy! How Weak Leadership Impacts Customer Loyalty Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair share of customer experiences ranging

Read more →
Back to Top

Tracking Social Media

On June 20, 2025   /   Customer Experience, Customer Service, Our Blog, Social Media, Social Media Monitoring  

Tracking Social Media Why it is more important than ever to track your social media to see what customers are saying. Tracking social media to see what customers are saying is more important than ever for several compelling reasons: Real-Time, Unfiltered Feedback: Social media provides an immediate

Read more →
Back to Top

HOW TO DRIVE CUSTOMERS AWAY

On May 21, 2025   /   Customer Experience, customer loyalty, Customer Satisfaction Survey, Customer Service, Loyal for Life, Our Blog  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about How to Drive Customers Away as much as we did. HOW TO DRIVE CUSTOMERS AWAY Attracting customers is relatively easy. Advertising that announces that you have quality products and good prices will do

Read more →
Back to Top

Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service

On March 26, 2025   /   Customer Experience, Customer Satisfaction Survey, Customer Service, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service relates to our goals and passions.  Hope you enjoy it!   Nothing

Read more →
Back to Top

How To Deal with Increasing Customer Expectations

On February 26, 2025   /   Customer Experience, Customer Feedback, customer loyalty, Customer Satisfaction Survey, Customer Service, Employee Engagement, Our Blog  

We just had to share the article below from Mark Sanborn.  Enjoy! How To Deal with Increasing Customer Expectations The more you do for customers, the more they expect. That is the nature of customer service. Excellent service providers scramble to meet the expectations of customers who

Read more →
Back to Top

End-of-Year Customer Service Review

On December 18, 2024   /   Customer Experience, Customer Feedback, Customer Satisfaction Survey, Customer Service, Customer Service Assessment, Customer Service Training Program, Employee Satisfaction Surveys, Employee Testing, Employee Training, Our Blog, Service First Video Library, Social Media, Social Media Monitoring  

End-of-Year Customer Service Review A Comprehensive Guide As we approach the end of 2024, it’s time to reflect on the year’s customer service performance. A comprehensive review will help identify strengths, weaknesses, and areas for improvement. Here is a detailed guide you can use to conduct a

Read more →
Back to Top

Why Customers Share Their Experiences

On August 22, 2024   /   Customer Experience, Customer Feedback, Our Blog, Social Media, Social Media Monitoring  

Why Customers Share Their Experiences Customers share their experiences for a variety of reasons, both personal and social. Here’s a breakdown: Sharing Good Experiences Social validation: People like to feel good about their choices and sharing positive experiences reinforces this. Word-of-mouth marketing: Recommending a product or service

Read more →
Back to Top

When Your Customer Experience Hits a “Bump in the Road”

On July 18, 2024   /   Customer Experience, Customer Service, Customer Service Assessment, Customer Service Training Program, Service First Video Library  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about When Your Customer Experience Hits a “Bump in the Road” relates to our goals and passions.  Hope you enjoy it! When Your Customer Experience Hits a

Read more →
Back to Top
×
Free reporting tools!

Free with all shopper and survey programs! Learn more

Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

Newsletter

Do you want your company to keep up with the latest trends in customer service? Sign up for our FREE newsletter:

  • This field is for validation purposes and should be left unchanged.
Fill out the form below to receive our free quiz.
  • This field is for validation purposes and should be left unchanged.
×
Help improve our customer service seminars.

 

×
Fill out the form below to receive our apartment pricing.
×
Fill out the form below to receive the Return on Service Calculator.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form to Inquire about Your Event.
×
Fill out the form below to receive our customer service assessment tool.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive the Common Customer Complaints.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive a copy of a Completed Net Promoter Score survey.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive our Newsletter.

Oops! We could not locate your form.

×
Fill out the form below to subscribe to our blog.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive our free quiz.
×
Fill out the form below to receive our free shopper report.
×
Please send your request by completing this form:

Mystery Shop Request

ROI
  • This field is for validation purposes and should be left unchanged.
×

Cart