We just had to share the article below from from John Tschohl about How Employee Disengagement Costs Your Company and employee engagement and disengaged employees. Enjoy! How Employee Disengagement Costs Your Company How do you rate your company’s customer service experience? A recent Forrester study found that 80% of
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Employee Engagement
Great Stories about Great Service by Mac Anderson “The difference between ordinary and extraordinary is that little ‘extra’.” ~Mac Anderson When it comes to customer service, the bottom line is this: It’s not a department, it’s an attitude. Customer Satisfaction is Worthless, Customer Loyalty is Priceless by
Read more →We just had to share the article below from HR Guy about Applying Cookie-Cutter Business Practices to Improve Employee Engagement Doesn’t Work —- Just Being There Does and employee rewards. Enjoy! With all the talk, hype, suggestions, practices, and training that goes into employee engagement, I believe it is important that
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from VerticalResponse about How Your Energy Affects Your Team and teamwork relates to our goals and passions. Hope you enjoy it! Have you ever considered how your energy affects everyone around you? Think
Read more →CUSTOMER SERVICE & PLUMBING By Kathy Shook Shoppers, Inc. Driving through the countryside last week, I noticed a church sign…you know those marquees where the pastors put up a bible verse of the week or cute quote. The one I passed was: “Be a fountain, not a
Read more →Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business
Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business by John Tschohl How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast. It is the customer experience
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about A Lesson in Creating Thriving Customer Care Communities and customer service as much as we did. A Lesson in Creating Thriving Customer Care Communities Customer self-service communities are among the most effective means
Read more →We just had to share the article below from Shep Hyken about Unconditional Customer Service – In Good Times and Bad and customer service. Enjoy! Unconditional Customer Service – In Good Times and Bad Imagine if one of your good customers said that times were tough and that they had to cut
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