We just had to share the article below from John Tschohl. Enjoy! Proven Process for Driving a Service Culture There are a number of reasons most organizations are content with their level of service. Most feel they already deliver great service. Some feel their competition is not
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Remember Me
We just had to share the article below from John Tschohl, “Create Customer Passion by Remembering and Using Your Customer’s Name”. Create Customer Passion by Remembering and Using Your Customer’s Name Customer service expert John Tschohl outlines eleven key steps for successfully remembering and using your customers’
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