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Service First Video Library

Service First Video Library

Are You Doing Your Best to Drive Customer Service?

On July 2, 2025   /   customer loyalty, Customer Service, Customer Service Training Program, Employee Recognition, Employee Training, Empowering Employee, Empowerment, Exceptional Service, Service First Video Library  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl/SQI about “Are You Doing Your Best to Drive Customer Service?” as much as we did. ARE YOU DOING YOUR BEST TO DRIVE CUSTOMER SERVICE? It should be the top priority for you and your

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RING IN THE NEW YEAR WITH A NEW YOU

On January 16, 2025   /   Customer Service, customer service philosophy, Employee Recognition, Our Blog, Service First Video Library  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl as much as we did. RING IN THE NEW YEAR WITH A NEW YOU Set goals and do whatever it takes to achieve them The new year always brings fresh opportunities – but there’s

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End-of-Year Customer Service Review

On December 18, 2024   /   Customer Experience, Customer Feedback, Customer Satisfaction Survey, Customer Service, Customer Service Assessment, Customer Service Training Program, Employee Satisfaction Surveys, Employee Testing, Employee Training, Our Blog, Service First Video Library, Social Media, Social Media Monitoring  

End-of-Year Customer Service Review A Comprehensive Guide As we approach the end of 2024, it’s time to reflect on the year’s customer service performance. A comprehensive review will help identify strengths, weaknesses, and areas for improvement. Here is a detailed guide you can use to conduct a

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When Your Customer Experience Hits a “Bump in the Road”

On July 18, 2024   /   Customer Experience, Customer Service, Customer Service Assessment, Customer Service Training Program, Service First Video Library  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about When Your Customer Experience Hits a “Bump in the Road” relates to our goals and passions.  Hope you enjoy it! When Your Customer Experience Hits a

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Why Customer Service Behind the Scenes Matters More Than You Think

On May 23, 2024   /   Customer Experience, Customer Service, Customer Service Assessment, Our Blog, Service First Video Library  

Why Customer Service Behind the Scenes Matters More Than You Think Customer service is often thought of as the friendly face you see on the other end of the phone or email. But the reality is, excellent customer service relies heavily on a robust behind-the-scenes operation. Here’s

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Three Customer Service Lessons from a World Traveler

On February 20, 2024   /   Customer Experience, Customer Service, Service First Video Library  

We just had to share the article below from Shep Hyken about “Three Customer Service Lessons from a World Traveler”.  Enjoy! Three Customer Service Lessons from a World Traveler   I’m always looking for good customer service stories that teach or remind us about creating an amazing

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Make Sure Every Detail of Customer Service is Evaluated

On April 18, 2023   /   Call Center, Customer Experience, Customer Satisfaction Survey, Customer Service, Customer Service Training Program, Employee Training, Improve Customer Service, Our Blog, Service First Video Library  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jerry Osteryoung about “Make Sure Every Detail of Customer Service is Evaluated” relates to our goals and passions.  Hope you enjoy it! Make Sure Every Detail of Customer Service

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The Number One Customer Service Strategy

On October 18, 2022   /   Customer Experience, Customer Service, Customer Service Training Program, Employee Training, Our Blog, Service First Video Library  

We just had to share the article below from Shep Hyken.  Enjoy! The Number One Customer Service Strategy We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come

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5 Ways to Turn Indifferent Customers into Raving Fans

On July 19, 2022   /   Customer Experience, Customer Service, Customer Service Training Program, Employee Engagement, Improve Customer Service, Our Blog, Service First Video Library  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did. 5 Ways to Turn Indifferent Customers into Raving Fans Providing good customer service just isn’t enough anymore, not with companies the world

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WHERE DO YOU START GREAT CUSTOMER SERVICE?

On March 5, 2015   /   Customer Service, customer service philosophy, Employee Training, Our Blog, Service First Video Library  

WHERE DO YOU START GREAT CUSTOMER SERVICE? So much information circulates on great customer service, what it is, who has it, why it matters, where to get it, etc.  It definitely can be overwhelming, especially since each of us has their own idea about what “great” service

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Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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