Service First Video Library

Service First Video Library

Make Sure Every Detail of Customer Service is Evaluated

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jerry Osteryoung about “Make Sure Every Detail of Customer Service is Evaluated” relates to our goals and passions.  Hope you enjoy it! Make Sure Every Detail of Customer Service

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The Number One Customer Service Strategy

We just had to share the article below from Shep Hyken.  Enjoy! The Number One Customer Service Strategy We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come

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5 Ways to Turn Indifferent Customers into Raving Fans

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did. 5 Ways to Turn Indifferent Customers into Raving Fans Providing good customer service just isn’t enough anymore, not with companies the world

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IMPROVE CUSTOMER SERVICE…STEP 3

IMPROVE CUSTOMER SERVICE…STEP 3 We are working on our Service Improvement Plan – our SIP; in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us to

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IMPROVE CUSTOMER SERVICE…WHERE DO I START?

Improve Customer Service…Where do I Start?   So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take

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Unconditional Customer Service – In Good Times and Bad

We just had to share the article below from Shep Hyken about Unconditional Customer Service – In Good Times and Bad and customer service.  Enjoy! Unconditional Customer Service – In Good Times and Bad Imagine if one of your good customers said that times were tough and that they had to cut

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Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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