Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about “Handling Irate Customers” as much as we did. HANDLING IRATE CUSTOMERS When a customer comes in to register a complaint, the instinct for most employees is to run—as quickly and as far away
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Common Customer Complaints
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Mark Sanborn about Tipping the Customer Service Scale relates to our goals and passions. Hope you enjoy it! Tipping the Customer Service Scale Pebbles can be very irritating. Recall
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