SECRET TIP FOR GREAT CUSTOMER SERVICE We all know the value of exceptional customer service: Happy customers tell friends and family about how great your company is and those referrals are priceless. Want a little known secret for providing great customer service? Analyze and concentrate on the
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Customer Experience
Great Stories about Great Service by Mac Anderson “The difference between ordinary and extraordinary is that little ‘extra’.” ~Mac Anderson When it comes to customer service, the bottom line is this: It’s not a department, it’s an attitude. Customer Satisfaction is Worthless, Customer Loyalty is Priceless by
Read more →Free Therapy? Try a SMILE… I made the serious mistake of going shopping this past weekend, forgetting that it was the “Back to School-Free Tax” weekend. With no kids in school, you tend to lose track. And for those of you not familiar, many states drop sales
Read more →The Five Rules of Customer Service A recent study by Forrester reveals that 80% of companies feel they deliver superior customer service. However, only 8% of customers agree. Why care about great customer service? Because the end result is that service quality wows and keeps customers coming
Read more →To whom do you trust the future of your business? Do your employees treat customers the same way you do: exceptional service every time? Are their experiences with your company so outstanding they rave about you to all their friends? While you think about those questions, consider
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Kristina Evey about Customers Want Consistency. Each. And. Every. Time. and customer experience relates to our goals and passions. Hope you enjoy it! I hope you are having a fabulous summer. My
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from American Express Survey Reinforces Value of Mystery Shopping about the results of a survey by American Express released on May 3, quantify the business benefits of mystery shopping and
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about Restaurant Manager Sets Bad Customer Service Example as much as we did. Restaurant Manager Sets Bad Customer Service Example The other night I had dinner at a favorite restaurant. Unfortunately, a bad customer service experience
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Harvey Mackay about Create a service culture and customer service relates to our goals and passions. Hope you enjoy it! Create a service culture When I went into business many
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Vertical Response about Zappos: A Great Example of Exceeding Expectations and great customer service relates to our goals and passions. Hope you enjoy it! Zappos: A Great Example of Exceeding Expectations I must say,
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