We just had to share the article below from John Tschohl. Enjoy! Becoming a Brand Your Customers Fall in Love With Getting your customers to see you as the only one that provides a solution to their problem involves everything you do—and everything you choose not to
Read more →
Get Started: 1.800.259.8551
Customer Experience
At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Mark Sanborn about 3 Ways to Prevent Getting Fired by Customers and how to keep customers relates to our goals and passions. Hope you enjoy it! 3 Ways to Prevent
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Shep Hyken about Customer service is simple, but it is not always easy relates to our goals and passions. Hope you enjoy it! Customer service is simple, but it is not
Read more →SECRET TIP FOR GREAT CUSTOMER SERVICE We all know the value of exceptional customer service: Happy customers tell friends and family about how great your company is and those referrals are priceless. Want a little known secret for providing great customer service? Analyze and concentrate on the
Read more →Great Stories about Great Service by Mac Anderson “The difference between ordinary and extraordinary is that little ‘extra’.” ~Mac Anderson When it comes to customer service, the bottom line is this: It’s not a department, it’s an attitude. Customer Satisfaction is Worthless, Customer Loyalty is Priceless by
Read more →Free Therapy? Try a SMILE… I made the serious mistake of going shopping this past weekend, forgetting that it was the “Back to School-Free Tax” weekend. With no kids in school, you tend to lose track. And for those of you not familiar, many states drop sales
Read more →The Five Rules of Customer Service A recent study by Forrester reveals that 80% of companies feel they deliver superior customer service. However, only 8% of customers agree. Why care about great customer service? Because the end result is that service quality wows and keeps customers coming
Read more →To whom do you trust the future of your business? Do your employees treat customers the same way you do: exceptional service every time? Are their experiences with your company so outstanding they rave about you to all their friends? While you think about those questions, consider
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Kristina Evey about Customers Want Consistency. Each. And. Every. Time. and customer experience relates to our goals and passions. Hope you enjoy it! I hope you are having a fabulous summer. My
Read more →Click here to subscribe to our blog.
