At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about Create a Culture of Greatness and customer service relates to our goals and passions. Hope you enjoy it! CREATE A CULTURE OF GREATNESS To build a winning team and a successful organization you
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Customer Service Assessment
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Vertical Response about Zappos: A Great Example of Exceeding Expectations and great customer service relates to our goals and passions. Hope you enjoy it! Zappos: A Great Example of Exceeding Expectations I must say,
Read more →Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business
Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business by John Tschohl How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast. It is the customer experience
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about A Lesson in Creating Thriving Customer Care Communities and customer service as much as we did. A Lesson in Creating Thriving Customer Care Communities Customer self-service communities are among the most effective means
Read more →The cornerstone of every business are customers, they are the pulse of what keeps a company alive. The Sunday Times just wrote up an article after speaking with me about investing in customer service, I would highly recommend reading over it. Here is the article: Q and A :
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