Customer Service

Customer Service

The Greatest Customer Service Strategy

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jon Gordon about The Greatest Customer Service Strategy relates to our goals and passions.  Hope you enjoy it! The Greatest Customer Service Strategy Smiling is important. Eye contact matters.

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5 Ways to Turn Indifferent Customers into Raving Fans

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did. 5 Ways to Turn Indifferent Customers into Raving Fans Providing good customer service just isn’t enough anymore, not with companies the world

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Social Customer Service Equals Positive Experiences

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about Social Customer Service Equals Positive Experiences and Social Media Monitoring relates to our goals and passions.  Hope you enjoy it! Social Customer Service Equals Positive Experiences

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Becoming a Brand Your Customers Fall in Love With

We just had to share the article below from John Tschohl.  Enjoy! Becoming a Brand Your Customers Fall in Love With Getting your customers to see you as the only one that provides a solution to their problem involves everything you do—and everything you choose not to

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How to Motivate and Coach Employees for Success

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about How to Motivate and Coach Employees for Success as much as we did. How to Motivate and Coach Employees for Success I talk to lots of people each day and what I hear

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Is Your Front Line Customer Service Team Likeable?

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Teresa Allen about “Is Your Front Line Customer Service Team Likeable?” relates to our goals and passions.  Hope you enjoy it! Is Your Front Line Customer Service Team Likeable?

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Ask Your Customers

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Jerry Osteryoung as much as we did. Ask Your Customers “Treat with utmost respect your power of forming opinions, for this power alone guards you against making assumptions that are contrary to nature and judgments that

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To Respond or Not Respond to Customer Feedback – That is the CX Question

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Kristina Evey as much as we did. To Respond or Not Respond to Customer Feedback – That is the CX Question Customer Experience is based on customer feedback and engagement. With the presence of review sites

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Why Customers Quit

Greetings from Shoppers, Inc.!  We hope you enjoy the article below from Mark Sanborn about Why Customers Quit as much as we did. Why Customers Quit Bob loved his local sub shop. Then something happened. The store moved a few blocks away and they brought in a

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Happy Employees Mean Happy Customers

We just had to share the article below from John Tschohl, “Happy Employees Mean Happy Customers”.  Enjoy! Happy Employees Mean Happy Customers Ensuring an efficient and quality customer service takes a great deal of training and coordination. Focusing on each department in your company to make it

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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