Greetings from Shoppers, Inc.! Hope you enjoy the article below from Krisitna Evey about Who Is Your Biggest Competitor? It’s Not Who You Think… and customer service as much as we did. When working with companies that are focused on getting new customers, I always ask them who
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Customer Service
Seems like lately, I’ve mostly run into what I call “zombies” of customer service. You know what I mean, those employees who are like the walking dead: no smile, no concern for customers, just going through the motions of their job with no pride or customer relations.
Read more →The Power of Thank You We just had to share the article below from Jon Gordon about The Power of Thank You and customer service. Enjoy! In the spirit of Thanksgiving, I’d love to share with you the benefits and power of two simple words. THANK
Read more →Is Customer Service Experience Your Top Priority? Most companies think they provide great customer service. However, a recent survey conducted by Echo Research for American Express found there is still room for much improvement for most companies when it comes to providing great customer service. The survey,
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about How well do you treat your internal customers? and internal customer service as much as we did. Internal service The concept of internal customer service may be just as important, if not even
Read more →Another zombie alert! I came across some more the other day while attending a meeting at a corporation office. Not only was their customer service “zombie-fied”, one of them even looked a little like a zombie. I’m referring to employees who act like zombies while doing their
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Jon Gordon about 5 Ways to Be Happier at Work and good customer service as much as we did. pay advance no faxing As most of us head back to work this week I wanted
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from HR Guy about Business Phone Etiquette and customer service as much as we did. If we were to put a group of random professionals in a room and asked them what their top three business pet
Read more →We just had to share the article below from John Tschohl. Enjoy! You Can’t Hide Bad Service Networks Share Customer Complaints With the World Never before has timing been as critical to an organization’s success as it is today. While it certainly is critical to, for example,
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about How NFL coaches get their teams to Buy In…and how you can too! and teamwork relates to our goals and passions. Hope you enjoy it! Having
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