IMPROVE CUSTOMER SERVICE…STEP 2 We are working on our Service Improvement Plan – our SIP in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us
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Improve Customer Service
Improve Customer Service…Where do I Start? So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from American Express Survey Reinforces Value of Mystery Shopping about the results of a survey by American Express released on May 3, quantify the business benefits of mystery shopping and
Read more →We just had to share the article below from Kathy Shook about Ozark Zombies and a poor customer service experience. Enjoy! Ozark Zombies?!! by Kathy Shook Recently, we visited a family entertainment park in the Branson, Missouri area. If you aren’t familiar with the Branson area, it’s very well known and
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