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Mystery Shopping

Mystery Shopping

American Express Survey Reinforces Value of Mystery Shopping

On July 2, 2013   /   Customer Experience, Customer Service, Exceptional Service program, Improve Customer Service, Mystery Shopping, Mystery Shopping Program, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from American Express Survey Reinforces Value of Mystery Shopping about the results of a survey by American Express released on May 3, quantify the business benefits of mystery shopping and

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Lessons Learned From Mystery Shopping

On May 6, 2013   /   Customer Service, Mystery Shopping, Mystery Shopping Program, Our Blog  

Lessons Learned From Mystery Shopping By Dan Denston, Mystery Shopping Providers Association – North America Gas prices rise and fall almost cyclically in and around summertime, but they remain unpredictable due to myriad other forces. How does a convenience store protect against a customer who is predisposed

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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